Evergreen Treatment Services · 7 hours ago
Quality Improvement Specialist
Greater Seattle Area
Full-time
Onsite
Mid, Senior Level
$80K/yr - $90K/yr
5+ years expEvergreen Treatment Services is dedicated to improving community health and safety, and they are seeking a Quality Improvement Specialist. This role is crucial in overseeing behavioral health services, conducting audits, and enhancing quality through data-driven evaluations while promoting a culture of safety and compliance.
CommunitiesHealth CareNon ProfitSocial
Responsibilities
Help ETS succeed in carrying out our mission through working together with other staff to transform systems of harm and inequity to create different approaches to improving community health and safety through addressing substance use and homelessness
Assist with the organization-wide initiative to reimagine our interconnectedness within our community to overcome the aspects of our society and organizational culture shaped by white supremacy and settler colonialism
Enhance quality and services through data-driven evaluation and recommendations aligned with performance metrics
Create and maintain relevant policies and procedures
Support Quality Committees and facilitate related processes and reporting
Conduct and manage audits (internal and external) across service lines, including data entry, tool development, and tracking corrective actions
Participate in interrater reliability assessments and scoring standardization
Execute internal reviews for documentation and quality compliance with regulatory and contractual standards
Oversee and support external audits (on-site and hybrid) for licensing and regulatory adherence per internal audit support guidelines and agreements with internal stakeholders
Provide project management for patient safety initiatives, under the oversight and guidance of CQI PM
Prepare and deliver formal reports, supports regulatory responses and reporting
Provides specialized support in patient safety and adverse event evaluation
Manage adverse events and grievances via paper and third-party platforms
Conduct Root Cause Analyses, Event Learning Reviews, and produce Critical Incident Reviews and investigative reports
Develop, implement, and monitor corrective action plans in collaboration with ETS leadership
Analyze adverse event data to identify and prioritize issues requiring action
Coordinate response workflows for serious clinical events, including issue escalation and protocol adherence
Support patient safety initiatives through project coordination, reporting, and regulatory compliance
Work independently and collaboratively in evolving systems with minimal supervision
Exercise impartiality and diplomacy in interactions with internal and external stakeholders
Apply time management and communication skills to meet deliverables
Foster a positive, collaborative work environment and serve as a Just Culture ambassador
Lead change management and stakeholder engagement through strategic communication and training
Qualification
Required
Washington State Department of Health Licensed Substance Use Disorder Professional (SUDP) certification, other relevant licensure or educational experience preferred
Minimum 5 years' experience of working in direct patient care, public health or a related field
An understanding of racial justice and social equity and a commitment to helping create an equitable environment for all ETS participants as well as fellow staff
Ability to establish and maintain effective working relationships with participants, and staff from a wide variety of ethnic, socioeconomic, and cultural backgrounds
Ability to read and interpret general business correspondence, policies, and procedures, referral information, financial documentation, and applicable government regulations
Ability to write business letters, uncomplicated reports, instructions, and procedures
Ability to present information effectively and respond to questions from participants, staff, referral sources, and the general public
Ability to propose practical and compliant solutions and practice alternatives based on data obtained in audits and adverse events reports
Ability to observe and detect clinical patterns in adverse events and relate them to review (audit) findings
Ability to interpret a variety of instructions furnished in written, oral, schedule, or diagram format
Ability to solve practical problems and deal with a variety of concrete variables in situations where standardization may be limited
Strong interpersonal skills and verbal/written communication skills
Excellent organizational skills and ability to prioritize workload, work independently, and complete tasks timely and efficiently
Dependable, able to work under pressure, receptive to change, willingness to learn, cooperative approach to problem solving
Flexible, respectful, team player, with excellent attention to detail
Ability to maintain confidentiality and use discretion when handling highly sensitive information
Ability to set boundaries, resolve conflict, and de-escalate issues
Proficient in Microsoft Office Suite and proactive in adopting new technologies
Preferred
Academic training in the social services field and in the areas of chemical dependency treatment is preferred
Benefits
Medical and Dental benefits, as well as voluntary Vision benefits.
403b Retirement Plan with employer match starting at 2% at 1 year, and Roth IRA.
Basic Life/ADD/FSA tax saving accounts for health and dependent care.
Employee Assistance Program (EAP), voluntary long-term disability coverage.
Vacation (2 weeks/year, access at 6 months), Sick leave (24 days/year, access at 30 days).
Mental health leave (12 days/year, access at 30 days).
Holidays (12 days/year) and one Floating Holiday per year.
Wellness stipend
Transportation stipend or pass and mileage and parking reimbursement when traveling for work.
License renewal reimbursement and tuition/training assistance.
Referral bonus
Longevity awards
Professional development: ETS is committed to supporting all staff in fulfilling their continuing education requirements and on their career paths so that ETS is a place to thrive long-term.
Company
Evergreen Treatment Services
Evergreen Treatment Services provides evidence-based substance addiction, treatment, and social services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Stephen Woolworth
Chief Executive Officer
Donavan Lam, CPA
Chief Financial Officer
Company data provided by crunchbase