Nutrition Service Company · 5 days ago
Front Desk Staff
Nutrition Service Company is seeking a Front Desk / Accounts Receivable Clerk to manage customer interactions and the accounts receivable cycle. This role involves processing orders, generating invoices, and providing administrative support while ensuring excellent customer service.
Responsibilities
Serve as the first point of contact for visitors and incoming calls
Receive customer orders via phone, email, and in-person interactions
Maintain professional, clear communication with customers and internal teams
Handle customer complaints and inquiries with a focus on resolution and relationship management
Process and enter customer orders accurately and timely
Generate customer invoices and apply payments upon receipt
Reconcile daily receipts and prepare bank deposits
Set up new customer accounts and maintain accurate records in the accounting system
Create and send monthly customer statements and assist with month-end closing activities
Communicate effectively with operations regarding order status, changes, and logistics
Maintain and update customer-specific recipes or documentation
Prepare performance metrics and analytical reports as requested
Participate in continuous improvement initiatives and document new procedures
Cross-train with other office staff to provide coverage when needed
Perform routine housekeeping of the front office area
Comply with all company policies and procedures
Ensure adherence to local, state, and federal regulations
Perform other duties as assigned
Qualification
Required
High school diploma or equivalent required
Proficiency with Microsoft Office Suite and basic accounting software
Strong communication, organizational, and problem-solving skills
Ability to multitask in a fast-paced environment
Preferred
Familiarity with manufacturing operations is a plus