Crum & Forster · 15 hours ago
Claims Analyst
United States
Full-time
Remote
Entry, Mid Level
$33K/yr - $62K/yr
3+ years expCrum & Forster is a leading travel insurance provider, and they are seeking a Claims Analyst to join their team. The role involves processing claims, ensuring superior customer service, and managing claim decisions while adhering to established procedures and SLAs.
Commercial InsuranceHealth CareInsuranceRisk Management
Responsibilities
Corresponds through verbal/written communication with policyholders, claimants, travel coordinators, etc. to gather important information to support claim decision
Serve as a customer advocate in all interactions to provide an outstanding customer experience
Review, assess, and process claims with adhering to established SLAs
Prompt responses to all status calls (next business day standard)
Maintain SLAs on DOI, Attorney Demand and BBB complaints
Deliver complete, timely, and accurate work
Thoroughness of file documentation of spreadsheets and diary
Minimum number of claim appeals overturned due to analyst error
Manage work queue independently
Take ownership of claim decisions and work queue
Communicate effectively both written and verbal
Recognize fraud and subrogation opportunities and refer to appropriate expert
Consistently provide high-level customer service
Adhere to documented procedures
Demonstrate reliability (attendance, punctuality, time management)
Show respect for co-workers and external contacts (customers, agents, third party providers, etc.)
Show commitment to supporting team goals (e.g. eliminating backlogs, adherence to Work Force Management)
Participate in Operations and Companywide initiatives (Focus Groups, Pilots, System Enhancements)
Be a positive influence in the unit and exhibit professionalism
Leadership (willingness to put forth ideas to improve unit performance)
Willingness to accept constructive criticism (coachable)
Support of Team TII or other community initiatives
Continuous acquisition, development, and refinement of your skills as a claim professional
Qualification
Required
Bachelor's degree or equivalent work experience preferred, high school diploma/GED and 3+ years of experience required
Strong computer literacy with demonstrated keyboard skills, solid knowledge of technology used for claims administration, and familiarity with Microsoft office software and Cloud base systems
Prior customer service experience, within a claim environment a plus
Customer Focus: Demonstrates a customer-first approach, consistently prioritizing customer needs and satisfaction in all interactions and decisions
Solid knowledge of principles and processes for claim examination, evaluation, and disposition
Strong problem solving and decision-making skills
Ability to adjust readily to multiple demands and constituencies, shifting priorities, and rapid change
Active listening skills
Ability to communicate in a clear, concise manner appropriate to the audience via phone, email, and in writing
Demonstrated ability to work independently
Benefits
Generous 401K employer match
Employee Stock Purchase plan with employer matching
Generous Paid Time Off
Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family’s wellness including your physical, mental and financial wellbeing
Tuition reimbursement
Industry related certifications
Professional training
Matching donation program
Volunteer opportunities
Employee driven corporate giving program
Company
Crum & Forster
Crum & Forster specializes in commercial insurance, claims, risk assessments as well as accident and health insurance.
1001-5000 employees
H1B Sponsorship
Crum & Forster has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (10)
2023 (3)
2022 (12)
2021 (9)
2020 (12)
Funding
Current Stage
Late StageLeadership Team
David Thomas
Senior Vice President - Head of Surety Claims
David Webb
Senior Vice President, C&F Stop Loss
Recent News
2025-11-11
Company data provided by crunchbase