Implementation Manager jobs in United States
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Ziflow · 19 hours ago

Implementation Manager

positionDallas, TX
timeFull-time
remoteHybrid
seniorityEntry Level
money$90K/yr - $100K/yr
date1+ years exp

Ziflow is a company that helps creative teams streamline their review and approval workflows. As an Implementation Manager, you will lead customers through the onboarding process, ensuring they are set up for success with Ziflow’s platform. You will manage implementations, provide training, and collaborate with various teams to enhance the customer experience.

MarketingMarketing AutomationSaaSSoftware
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Comp. & Benefits

Responsibilities

Lead and manage implementations for new and expanding customers, ensuring projects are delivered on time, within scope, and aligned to customer goals
Serve as the primary point of contact throughout onboarding, setting expectations and maintaining momentum
Guide customers through setup, configuration, integrations, and initial rollout of Ziflow
Translate customer workflows and business needs into clear, actionable implementation plans
Configure Ziflow to support each customer’s use cases, workflows, and team structures
Partner with technical and product teams to support integrations and address implementation-related challenges
Deliver engaging tailored training sessions to ensure customers are confident and self-sufficient in using Ziflow
Provide best practices and recommendations to support long-term adoption and success
Work closely with Sales, Customer Success Managers, Product, and Support to ensure a seamless handoff and consistent customer experience
Share implementation feedback and insights to help improve internal processes and the product
Monitor onboarding progress and early adoption to ensure customers are set up for long-term success
Capture feedback post-implementation to inform process improvements and product enhancements
Maintain clear documentation including project plans, timelines, and customer communications

Qualification

Implementation managementSaaS experienceProject managementTechnical troubleshootingCustomer successCommunication skillsCollaboration skillsAdaptabilityDetail-oriented

Required

1+ years of experience in implementation management, onboarding, project management, or a similar role in a SaaS environment
Bachelor's degree in Business, Technology, or a related field (or equivalent experience)
Proven ability to manage multiple implementations simultaneously without sacrificing quality
Strong project management skills with a bias toward action and follow-through
Comfortable working with SaaS platforms, integrations, and technical troubleshooting
Ability to translate technical concepts into clear, customer-friendly explanations
Deep commitment to customer success and delivering an exceptional onboarding experience
Ability to build trust quickly and manage relationships with a wide range of stakeholders
Clear, confident written and verbal communication skills
Experience working cross-functionally in a fast-moving environment
Comfortable operating in a dynamic, evolving environment
Proactive, detail-oriented, and solutions-focused with a strong sense of ownership

Company

Ziflow

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Ziflow is a SaaS company that builds smart tools for creative production teams.
dateFounded in 2015
location
London, England, GBR
people-size51-200 employees
web-link
https://www.ziflow.com

Funding

Current Stage
Growth Stage
Total Funding
$28.26M
Key Investors
Companyon Ventures
2023-02-02Series A· $20M
2021-04-08Series Unknown· $6M
2020-07-29Seed· $1.26M

Leadership Team

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Anthony Welgemoed
CEO & Founder
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Mat Atkinson
Founder and CEO
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