NEOGOV · 16 hours ago
E911 COMMUNICATIONS OFFICER III
GOVERNMENT CENTER 141 PRYOR STREET, GA
Full-time
Onsite
Mid, Senior Level
$48K/yr - $89K/yr
3+ years expNEOGOV is seeking an E911 Communications Officer III to join the Fulton County Department of Emergency Services. This role involves conducting training for new staff, monitoring emergency calls, and ensuring compliance with emergency response protocols.
GovTechHuman ResourcesInformation TechnologySoftware
No H1B
U.S. Citizen Only
Responsibilities
Serves as an on-the-job training specialist assisting in performance of E911 Communications Officer I job requirements: monitors calls for compliance with policies and procedures; assists with unusual/difficult situations; tracks progress of the trainee on a daily basis through an established evaluation process and writes reports regarding the trainee's progress
Serves as an on-the-job training officer assisting in the performance of E911 Communications Officer I & II job requirements: monitors calls for compliance with policies and procedures; assists with unusual/difficult situations; tracks progress of the trainee on a daily basis through an established evaluation process and completes assessment reports regarding the trainee’s progress
Monitors, instructs and participates with trainees in answering 911 emergency and non-emergency calls from the public; determines nature of the call and correct signal and/or code; assigns priority to the call; simultaneously enters information into the Computer Aided Dispatch (CAD) System; and provides lifesaving and pre-arrival instructions to callers in emergency medical situations
Provides lifesaving and pre-arrival instructions to callers in emergency medical situations, remains available while units are enroute and checks medical status
Dispatches the appropriate agency (e.g., police, fire, marshal, emergency medical services) to the scene through the use of radio and Computer Aided Dispatch (CAD) System and coordinates multi-unit and multi-jurisdictional response calls; maintains awareness of available response units: dispatches calls to available units; maintains contact with response units to provide information and instructions regarding emergencies; and assists in the coordination of correct response
Utilizes computer to enter and retrieve data/information related to police, fire, and emergency medical service activity: retrieves and relays information from the Georgia Crime Information Center (GCIC) and National Crime Information Center (NCIC), such as driver’s license, weapon registration, vehicle tag, article identification numbers, date of birth, etc. to law enforcement personnel
Ensures trainee compliance with applicable rules and regulations of the Federal Communications Commission (FCC), Georgia Crime Information Center (GCIC), and National Crime Information Center (NCIC)
Assisting the E911 Supervisor by monitoring the daily operations of the Emergency Communications Center
Reports equipment failures/issues, making proper notification to specific personnel, County Officials, and others required in unusual or major incidents
Functions as an Assistant Shift Supervisor as required. Performs other related duties as required
Qualification
Required
High School Diploma or GED required to include three (3) years of Public Safety Emergency Dispatch experience to include one (1) year of lead experience; or two (2) years of experience working as a Communications Officer II and released from all radio disciplines (Fulton County Government Emergency Services current or former employees only) to include one (1) year of lead experience; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job
Must possess and maintain Georgia Peace Officer Standards and Training (POST) Certification
The following Certification MUST be attained within one year of employment and maintained during the employment: Georgia Crime Information Center (GCIC)/National Crime Information Center (NCIC) Certification, Emergency Medical Dispatch (EMD) Certification, National Incident Management System (NIMS) courses, Certification on all Dispatch Consoles and a Cardiopulmonary Resuscitation (CPR) Certification
Employees of this classification must also complete the Association of Public Safety-Communications Officials (APCO) Communications Training Officer Certification course within six (6) months of promotion/employment
Must be able to demonstrate proficiency in the performance of the essential functions and learn, comprehend, and apply all County or departmental policies, practices, and procedures necessary to function effectively in the position
All applicants must agree to and successfully pass a background investigation, skills assessment, psychological evaluation, physical/drug screening, and polygraph to be considered for employment with the Fulton County Department of Emergency Services
Must be at least eighteen (18) years of age
Must conform to the following qualifications as required by the Georgia Peace Officer Standards and Training Act: Be a citizen of the United States; Have a high school diploma or its recognized equivalent (G.E.D.)
Ability to type at a speed of not less than 25 net words per minute
The incumbent works within a 24-hour, seven (7) days per a week operation and performs shift work as required, including working holidays and weekends
Not have been convicted by any state or the federal government of any crime, the punishment for which could have been imprisonment in a federal or state prison or institution; nor have been convicted of sufficient misdemeanors to establish a pattern of disregard for the law
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
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