Angelini Technologies - FAMECCANICA · 14 hours ago
Technical Customer Support Specialist
Cincinnati Metro
Full-time
Onsite
New Grad, Entry LevelAngelini Technologies - Fameccanica is a leader in industrial automation, and they are seeking a Technical Customer Support Specialist. In this role, you will be responsible for assisting customers with spare parts and warranty support, ensuring high levels of customer satisfaction through effective communication and coordination.
Machinery
Hiring Manager
Tianna Hodge
Responsibilities
Communicate daily with customers via phone, email, and portals to understand and fulfill their needs. Travel for in person-meetings at customer sites may be required
Create spare part proposals, process sales orders, and advise customers on parts availability and pricing
Coordinate with internal departments to meet delivery expectations and resolve issues
Monitor order progress, confirm ready dates, and proactively communicate changes
Support warranty request procedures in line with company policies and contracts
Build strong relationships with customers by providing timely and accurate support
Qualification
Required
A passion for serving customers and solving problems
Associate degree or equivalent experience in a technical or commercial field
Experience in spare parts sales, distribution, or customer service
Strong skills in Microsoft Office; SAP and the ability to reach technical drawings experience is a plus
Excellent communication and coordination abilities
Company
Angelini Technologies - FAMECCANICA
Angelini Technologies is the dedicated industrial technologies division of Angelini Industries, an Italian multi-business group with a solid presence in several sectors and a portfolio of market-leading brands.
Founded in 1986
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase