Randstad USA · 8 hours ago
Operational Specialist
Chicago, IL
Contract
Hybrid
Entry, Mid Level
$32/hr - $32/hr
2+ years expRandstad USA is seeking an Operations Specialist to serve as the first point of contact for internal customers. The role involves handling inquiries, providing solutions, and maintaining high levels of customer satisfaction while performing various operational tasks.
ConsultingHuman ResourcesInformation TechnologyRecruiting
Hiring Manager
Cindy Ottens
Responsibilities
Answer incoming calls, chats, tickets from customers (mostly internal Associates) regarding P&O (HR) policies, procedures, and systems
Handle outbound calls, chats, or tickets to follow up on customer inquiries, confirm information, or resolve issues
Provide accurate information and resolve customer issues in a timely and professional manner
Ability to enter data and/or show customers how to enter data and submit transactions in our HRIS system (Workday)
Perform operational transaction support using appropriate resources and follow-up accordingly in a timely manner including appropriate documentation
Follow governance policies and procedures to ensure transactions are in adherence to Mars established guidelines and business processes
Maintain clear and accurate records of all customer interactions using our ticking system (Service Now)
Troubleshoot issues or concerns raised by customers and escalate them when necessary
Identify opportunities to improve customer satisfaction and ensure a positive experience
Collaborate closely with various levels within the Operations Center to resolve customer inquiries and consistently meet key performance metrics including Service Level Agreements (SLAs) to deliver service excellence
Demonstrate customer understanding through resolution ownership and anticipating needs
Prepare multiple mail-merge for document generation. Work within Docusign to prepare templates
Qualification
Required
2 or more years of experience – previous experience in Shared Service, Call Center, Service environment is an advantage
Familiarity with HR systems, processes and practices, with ability to navigate computerized systems (i.e. Workday and Service Now)
Ability to perform mail-merge for document generation for a large population
Ability to perform formulas in Excel (vlook-up)
Ability to work efficiently with minimal supervision in a fast-paced environment with the ability to multi-task and capable of establishing priorities
Ability to handle and maintain confidential and sensitive information with strong attention to detail
Strong oral and written communication skills
Ability to consistently deliver high quality customer service in a professional manner while managing high volume transactions
Company
Randstad USA
Randstad US is a wholly owned subsidiary of Randstad Holding nv, a global provider of human resources solutions.
1001-5000 employees
H1B Sponsorship
Randstad USA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (754)
2022 (776)
2021 (1143)
2020 (1749)
Funding
Current Stage
Late StageLeadership Team
Lindsay Bennett
Executive Business Partner to CEO, North America
Traci Fiatte
CEO, Professional and Commercial Staffing
Recent News
2025-02-18
PR Newswire
2025-02-06
Company data provided by crunchbase