Kennesaw State University · 1 day ago
Customer Service and Professionalism PT Instructor, Professional Certificate Programs
Kennesaw, GA
Part-time
Onsite
Mid, Senior Level
5+ years expKennesaw State University is one of the 50 largest public institutions in the country, dedicated to transforming lives through academic excellence and community partnerships. They are seeking a part-time instructor to provide quality instruction in customer service skills, ensuring student mastery of key learning outcomes and fostering an inclusive learning environment.
Education
Responsibilities
Provides quality and technically relevant instruction of course curriculum
Teaches students learning strategies
Conducts teaching and instructional activities using educational equipment, manipulatives, props, and other learning aids
Provides continual feedback and various methods of assessment measurement by ensuring student mastery of the following learning outcomes as addressed in the program’s addendum
Assesses and records grading for all homework assignments, quizzes, and tests
Completes paperwork associated with classroom and project management
Participates in marketing of courses to prospective students by providing technical information regarding course content during biannual Open House events
Assists with course and/or program evaluation and continuous improvement and resolve quiz disputes when necessary
Maintains acceptable program quality and satisfaction scores
Keeps Program Manager informed of any curriculum or student code of conduct issues
Records attendance in learning management system
Qualification
Required
Bachelor's Degree from an accredited institution of higher education
Five (5) years of experience in a customer-centric professional environment
Able to handle multiple tasks or projects at one time meeting assigned deadlines
Able to motivate students to actively participate in all aspects of the educational process
Able to review syllabus and learning outcomes the first night of class
Able to provide sufficient time for students to complete course evaluations
Do not release class early
Do not leave class unattended
Able to respond to student inquiries in a timely manner
Be familiar with all emergency procedures posted in the classroom
Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills
Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite)
Strong attention to detail and follow up skills
Strong customer service skills and phone and e-mail etiquette
Preferred
An advanced degree from an accredited institution of higher education in a related field
Company
Kennesaw State University
Kennesaw State University is a public, coeducational, comprehensive university located in Kennesaw, Georgia
1001-5000 employees
H1B Sponsorship
Kennesaw State University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (32)
2024 (30)
2023 (26)
2022 (19)
2021 (24)
2020 (43)
Funding
Current Stage
Late StageTotal Funding
$0.31MKey Investors
National Cemetery Administration
2024-06-17Grant· $0.31M
2022-03-02Grant
Leadership Team
Anna Bilyeu
Educational Technology Specialist/Project Lead with KSU iTeach
Steven Smalt
Accounting Professor
Recent News
News-Medical.Net
2025-11-23
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