Perkins&Will · 5 hours ago
IT Technician I
Seattle, WA
Full-time
Onsite
New Grad, Entry Level
$63K/yr - $80K/yrPerkins&Will is a design and architecture firm, and they are seeking an IT Technician I to provide technical support and maintenance for their studio. The role involves resolving helpdesk issues, managing service requests, and assisting in IT asset management while fostering strong communication with clients and team members.
ArchitectureInterior DesignSustainability
Responsibilities
Resolving helpdesk issues and providing IT maintenance/support for a studio
Close relationship with studio/regional Operations Director and Managing Directors group
Shows initiative and ability to work well independently and with others
Exhibits strong organization, attention to detail, and time management skills
Able to pivot and have a “hands-on” working style
Provide technical support and troubleshoot assistance to clients via phone, email, chat or in person
Diagnose and resolve hardware, software, and network-related issues in a timely and efficient manner
Receive, prioritize, and manage service requests from internal clients
Communicate with clients in a professional and friendly manner, actively listening to their concerns and providing clear and concise instructions and guidance
Escalate complex or critical incidents to appropriate technical teams and follow up to ensure prompt resolution has been met. Communicate incident updates to clients and provide status reports as needed
Contribute to the knowledge base and share best practices to enhance overall efficiency
Assist in managing IT assets including hardware and software inventory, license tracking, and equipment deployment. Coordinate with procurement and vendors for timely replacements and repairs
Conduct training sessions and provide orientation as needed
Stay updated on emerging technologies and trends to recommend innovative solutions
Reports to the IT Services Manager and/or Director of IT Services
Qualification
Required
Resolving helpdesk issues and providing IT maintenance/support for a studio
Close relationship with studio/regional Operations Director and Managing Directors group
Shows initiative and ability to work well independently and with others
Exhibits strong organization, attention to detail, and time management skills
Able to pivot and have a 'hands-on' working style
Provide technical support and troubleshoot assistance to clients via phone, email, chat or in person
Diagnose and resolve hardware, software, and network-related issues in a timely and efficient manner
Receive, prioritize, and manage service requests from internal clients
Communicate with clients in a professional and friendly manner, actively listening to their concerns and providing clear and concise instructions and guidance
Escalate complex or critical incidents to appropriate technical teams and follow up to ensure prompt resolution has been met
Communicate incident updates to clients and provide status reports as needed
Contribute to the knowledge base and share best practices to enhance overall efficiency
Assist in managing IT assets including hardware and software inventory, license tracking, and equipment deployment
Coordinate with procurement and vendors for timely replacements and repairs
Conduct training sessions and provide orientation as needed
Stay updated on emerging technologies and trends to recommend innovative solutions
Reports to the IT Services Manager and/or Director of IT Services
Excellent customer service skills
Analytical skills
Excellent verbal and non-verbal skills
Communicating with large and small groups
Training and new employee orientation
Basic proficiency in using and basic proficiency in administering Windows desktop operating systems
Basic proficiency in using and basic proficiency in administering Mac OSx systems
Basic proficiency in using and basic proficiency in administering iOS devices
Basic proficiency in using and basic proficiency in administering Microsoft Teams
Basic proficiency in using and basic proficiency in administering PC and Laptop Hardware
Basic proficiency in using and basic proficiency in administering Ticketing systems
Basic proficiency in using and basic proficiency in administering Audio Visual systems
Preferred
An associate or bachelor's degree in computer technology or related field or equivalent experience is preferred
Benefits
Medical
Dental
Vision
FSA/HSA accounts
401k with employer match
PTO and paid holidays
Short-term and long-term disability
Paid parental leave
Commuter benefits
Life insurance
Learning and development opportunities
Company
Perkins&Will
Since 1935, we’ve believed that design has the power to make the world a better, more beautiful place.
Founded in 1935
1001-5000 employees
H1B Sponsorship
Perkins&Will has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (62)
2024 (40)
2023 (62)
2022 (42)
2021 (22)
2020 (44)
Funding
Current Stage
Late StageLeadership Team
Dana Waymire
Principal - Finance + Operations
Gina Berndt
Principal, Chief Marketing Officer
Recent News
Sports Business Journal
2025-11-08
2025-10-24
Company data provided by crunchbase