Bowser Automotive Inc · 7 hours ago
Business Development Service Associate
Monroeville, PA
Full-time
Onsite
New Grad, Entry LevelBowser Automotive, Inc. is seeking a Service Business Development Center Associate to support their service departments. The role involves being the initial contact for customers scheduling service appointments and assisting them via email and phone.
AutomotiveCustomer ServiceRental
Responsibilities
Receive inbound calls and internet inquiries to schedule customers for service appointments
Place outbound follow-up calls to customers regarding their service experience
Place calls/send email notifications to remind customers of upcoming inspections and routine maintenance for their vehicles
Participate as an essential member of the Service BDC outreach campaigns
Attend training to gain a basic understanding of general automotive repair and activities associated with the service department
Work collaboratively with the Sales BDC staff
Complete daily reporting/documentation as shift requires
Maintain rapport and high level communication with service department (manager, advisors, technicians, etc.)
Answer questions about vehicle service appointments
Meet Quality Assurance Requirements and other key performance metrics
Follow Bowser policies and procedures including all safety policies
Qualification
Required
Receive inbound calls and internet inquiries to schedule customers for service appointments
Place outbound follow-up calls to customers regarding their service experience
Place calls/send email notifications to remind customers of upcoming inspections and routine maintenance for their vehicles
Participate as an essential member of the Service BDC outreach campaigns
Attend training to gain a basic understanding of general automotive repair and activities associated with the service department
Work collaboratively with the Sales BDC staff
Complete daily reporting/documentation as shift requires
Maintain rapport and high level communication with service department (manager, advisors, technicians, etc.)
Answer questions about vehicle service appointments
Meet Quality Assurance Requirements and other key performance metrics
Follow Bowser policies and procedures including all safety policies
Excellent interpersonal, written, and oral communication skills
Excellent listening skills and the ability to ask probing questions, understand concerns in order to schedule the appropriate time for vehicle service
Strong work ethic and self-starter; able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
Ability to work as part of a team as well as independently
Must possess a professional and friendly attitude and be able to quickly develop a rapport with customers over the phone as well as online
Ability to learn and navigate new software quickly
Ability to type 30 wpm+
Sitting at a computer a minimum of 8 hours per work day
Ability to lift no more than 20 lbs. at a time
Preferred
Telesales experience preferred
Company
Bowser Automotive Inc
Bowser Automotive Inc. is a family owned and operated group of dealerships that began in 1983 by Mr. Gary K. Bowser.
Founded in 1983Mount Pleasant Mills, Pennsylvania, USA
201-500 employees
Funding
Current Stage
Growth StageRecent News
PR Newswire
2025-10-27
Company data provided by crunchbase