Conquest Tech Solutions, Inc. · 1 month ago
Desktop Support Engineer
Madison, WI, US
Full-time
Hybrid
Mid LevelConquest Tech Solutions, Inc. is seeking a skilled and customer-focused End User Support Level 2 Technician to provide advanced technical support to users within the organization. This role involves resolving escalated issues, troubleshooting hardware and software problems, and ensuring seamless technology operations for end users.
IT ManagementSoftware
Responsibilities
Respond to and resolve second-level support tickets and escalated issues from the help desk
Troubleshoot hardware, software, and peripheral issues for desktops, laptops, mobile devices, and other end-user devices
Provide support for Windows, macOS, Microsoft 365, and other enterprise applications
Configure, install, and maintain end-user devices and software applications
Assist in user onboarding/offboarding, including account setup, access permissions, and workstation preparation
Maintain documentation for technical procedures, solutions, and user guides
Work with Level 3 support or vendors for complex issues that require further escalation
Ensure timely communication and resolution of issues in line with service level agreements (SLAs)
Provide remote and on-site support as needed
Educate users on best practices, basic troubleshooting, and IT policies
Qualification
Required
Skilled and customer-focused End User Support Level 2 Technician
Ability to respond to and resolve second-level support tickets and escalated issues from the help desk
Experience troubleshooting hardware, software, and peripheral issues for desktops, laptops, mobile devices, and other end-user devices
Support for Windows, macOS, Microsoft 365, and other enterprise applications
Ability to configure, install, and maintain end-user devices and software applications
Assist in user onboarding/offboarding, including account setup, access permissions, and workstation preparation
Maintain documentation for technical procedures, solutions, and user guides
Work with Level 3 support or vendors for complex issues that require further escalation
Ensure timely communication and resolution of issues in line with service level agreements (SLAs)
Provide remote and on-site support as needed
Educate users on best practices, basic troubleshooting, and IT policies
Preferred
IT certifications such as CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator, or similar
Experience supporting virtual environments (e.g., Citrix, VMware)
Familiarity with mobile device management (MDM) platforms
Company
Conquest Tech Solutions, Inc.
Conquest Tech Solutions, Inc., (CTS) is a rapidly growing IT development and software consulting company.
Founded in 2013
51-200 employees
H1B Sponsorship
Conquest Tech Solutions, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (8)
Funding
Current Stage
Growth StageCompany data provided by crunchbase