USAJOBS · 1 day ago
LEAD CUSTOMER SERVICE REPRESENTATIVE
Whitehall, Ohio, USA
Full-time
Onsite
Entry, Mid Level
$53K/yr - $68K/yr
1+ years expUSAJOBS is seeking a Lead Customer Service Representative for the DFAS - Accounting Operations in Columbus. The role involves overseeing the distribution and balancing of workload among employees, ensuring timely completion of tasks, and providing on-the-job training.
ConsultingGovernmentHuman ResourcesInformation TechnologyInternetStaffing Agency
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Distributes and balances the workload among employees in accordance with established requirements
Assures timely accomplishment of the assigned workload and assures each employee has enough work
Maintains documentation and production reports of daily workload and work accomplished
Provides on-the-job training in accordance with established practices and procedures
Maintains current knowledge and answers questions on procedures, regulations, policies, and directives
Instructs employee in specific tasks and job techniques
Qualification
Required
Must be a U.S Citizen or National
This national security position, which may require access to classified information, requires a favorable suitability review and security clearance as a condition of employment. Failure to maintain security eligibility may result in termination
Registered for Selective Service (males born after 12-31-1959)
Suitable for Federal employment
Time after Competitive Appointment: Candidates must have served 3 months after latest competitive appointment in the Federal service
Time in Grade Requirement - see the Qualifications field below for more details
Obtain/Maintain Financial Management Certification
New employees to the Defense Finance and Accounting Service will be required to successfully pass the E-Verify employment verification check
One year of specialized experience equivalent in level of difficulty and responsibility to that of the next lower grade (GS-06 for GS-07 level) within the federal service, which demonstrates the ability to perform the duties of the position, is required
For GS-07: Specialized experience at the GS-06 grade level is defined as: applying financial regulations, policies and procedures to research customer issues; developing solutions and explaining regulations and outcomes to customers; interpreting technical materials and recommending improvements to workflow efficiency
Current or former federal employees who have held a GS position in the preceding 52 weeks, must meet the time in grade requirement
To be considered for the GS-07, applicants must have served 52 weeks as a GS-06 or higher grade in Federal Service
You may qualify for consideration if meeting time-in grade, specialized experience, education requirement, 90 days after competitive appointment requirement, and all other qualification requirements within 30 calendar days after the closing date of the announcement, unless otherwise indicated on the announcement
Education must have been obtained in an accredited college or university recognized by the U.S. Department of Education
One full year of graduate level education may be substituted to meet the specialized experience required when it is directly related to the work of the position being filled
Equivalent combinations of successfully completed graduate level education and experience may be used to meet total experience requirements
If you are using education to substitute for the specialized experience, you must submit transcripts at the time you apply
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package.
As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
Company
USAJOBS
USAJOBS enables federal job seekers to access job opportunities across hundreds of federal agencies and organizations.
10001+ employees
Funding
Current Stage
Late StageRecent News
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