EPITEC · 4 hours ago
Social Media Specialist
Michigan, United States
Full-time
Hybrid
Entry Level
1+ years expEpitec is a company focused on placing people first, and they are seeking a Social Media Specialist to engage with customers across various social media platforms. The role involves responding to customer inquiries, managing cases, and providing exceptional customer service while adhering to best practices in social consumer care.
Information TechnologyStaffing Agency
Responsibilities
Answer inbound comments from customers in need of assistance from Social Media platforms including Facebook, Twitter, Instagram, Google Play, App Store
Create and manage cases for customers needing more complex assistance
Manage existing case load, complete follow-up tasks and achieve operational metrics
Adhere to standard work processes and contribute to efficiencies and improvements when possible
Proactively identify sales leads and educate in-market customers on product functionality and services
Effectively and accurately document customer interaction
Provide proactive support to consumers requesting assistance with dealer, vehicle locates and product concerns / inquiries
Participate in any required training/industry-specific certifications to maintain the technical knowledge and skills necessary to perform the job at or above the standard required
Provide exceptional customer-centric service to all internal and external customers
Adhere and contribute to defining processes that produce best-in-class social consumer care experiences, focusing on constant improvement and a value-based approach
Utilize correct tools to efficiently manage concurrent activities
Qualification
Required
1 (+) year experience in customer service related profession
Computer navigation and typing proficiency
Strong reading comprehension and written communication skills
Preferred
Any prior social media experience is a huge plus
People with degrees in journalism, communications related tend to be a good fit
Benefits
Best-in-class compensation package
Opportunity to grow financially and personally through your work
Company
EPITEC
Epitec is a premier technology services and professional staffing company.
1001-5000 employees
H1B Sponsorship
EPITEC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (189)
2024 (148)
2023 (154)
2022 (266)
2021 (203)
2020 (172)
Funding
Current Stage
Late StageLeadership Team
Mark Ruma
Chief Operating Officer (COO)
Company data provided by crunchbase