Insight Global · 1 day ago
Help Desk Specialist
United States
Full-time
Remote
Entry Level
$40K/yr - $50K/yr
1+ years expInsight Global is a large home healthcare company looking to hire a helpdesk technician to join their application support team. The role involves answering troubleshooting requests and resolving issues related to MS Office and internal EMR applications, while providing excellent customer service.
EmploymentHuman ResourcesRecruitingSales
Responsibilities
Answering incoming troubleshooting requests via phone calls, JIRA ticketing system and email
Resolving ~20 tickets a day, including issues such as password resets and MS Office problems
Providing white glove service by following up with users to ensure their issues are resolved or to provide status updates
Qualification
Required
1-2 years of IT experience -- geek squad, internship or corporate experience
Bachelor's degree
Customer service skills
Preferred
Experience supporting and troubleshooting MSOffice
Experience using Okta single sign on
Experience using JIRA ticketing system
Company
Insight Global
Insight Global provides top talent and staffing solutions that help job seekers find careers in healthcare, finance, IT, and government.
1001-5000 employees
H1B Sponsorship
Insight Global has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (281)
2024 (164)
2023 (75)
2022 (17)
2021 (3)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
unknown2010-07-01Acquired
Leadership Team
Jared Streppa
President Of Company’s Technology Division
Recent News
Maryland Daily Record
2025-09-26
Company data provided by crunchbase