Confidential Company · 3 hours ago
Patient Care Coordinator
Tacoma, WA
Full-time
Onsite
Entry Level
$18/hr - $20/hr
2+ years expConfidential Company is seeking a Patient Care Coordinator who will serve as the first point of contact for patients, utilizing a patient-centered approach to build trust and meet needs. The role involves coordinating clinic and patient support services, managing appointments, and ensuring smooth patient flow while providing excellent patient care.
Staffing & Recruiting
Responsibilities
Provide the first contact for patients who call or come in to schedule an appointment or inquire about our services
Screen calls, identify better hearing candidates and facilitate excellent service by providing the information necessary to secure an appointment
Schedule and confirm appointments and conduct outbound retention calls to patients
Coordinate provider’s schedule and ensure the smooth and efficient flow of patient care while in the office
Check patients in and out, collect and record payments, track revenue and accounting activities to include: petty cash reconciliation, end of day close, bank deposits, posting of charges, entering invoices, payments and insurance claim processing
Maintain all daily, weekly and monthly reports and tracking documents. Respond to home office requests in a timely manner
Verify patient information, billing/insurance data, collect and process documentation and maintain patient charts to include the filing of all patient records
Work with insurance and workers compensation agencies to facilitate authorizations and benefit verification
Responsible for a variety of administrative tasks such as typing, filing, office supply inventory, and mail
Verify the status of and checking in hearing aids and repairs and track/maintain product inventory
Work with the hearing care provider on grassroots marketing efforts that may include compiling physician packets, coordinating educational seminars, and sending recall letters
Track marketing calls and inquiries from initial contact through the point of sale
Responsible to open and close the office on a daily basis and ensure the reception area is well maintained
Training support for other location front office staff, as may be appropriate
Qualification
Required
A minimum of 2 years office management experience in a customer driven industry is a plus
High school diploma or equivalent (GED)
Strong computer skills
Experience with word processing and database software
Excellent interpersonal skills that allow effective working relationships with a diverse, patient, colleague, and vendor population. This includes listening, sales and problem-solving skills
Excellent oral and written communication skills
Basic understanding of accounting procedures and good math aptitude
Strong customer service orientation
Excellent organizational skills
Ability to manage multiple tasks within strict deadlines
Ability to input and track sales revenues and balance accounts daily and monthly
Detail oriented
Front desk medical experience desirable
Ability to handle a busy office with interruptions, calls, walk-ins and direct the flow of the office with efficiency and grace
Must be able to pick up after an interruption to complete tasks that require focus
Must be able to lift boxes up to 20 pounds
Benefits
Monthly bonus
Company
Confidential Company
Hiring For Confidential Roles.
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Carl Myers MD, MBA
Founder and CEO
Mike Mileski
CEO
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