Ramp · 23 hours ago
IT Site Lead | New York City, San Francisco
San Francisco, CA
Full-time
Onsite
Mid Level
$95K/yr - $156K/yr
3+ years expRamp is a financial operations platform that aims to revolutionize finance teams with AI-driven solutions. They are seeking an IT Site Lead to manage IT operations in their San Francisco or New York City office, providing high-touch support and improving workflows through automation.
FinanceFinancial ServicesFinTech
Responsibilities
Serve as the primary IT point of contact for the NYC or SF office, providing high-touch, in-person support 5 days/week while contributing to company-wide support via our centralized IT help channel
Troubleshoot and resolve issues across macOS and Windows, SaaS applications, identity/access (SSO/SAML), networking, printers, and AV/conferencing systems
Own the reliability of office technology: WiFi, conference rooms, printers, and other site-specific systems—coordinating with vendors and building management as needed
Lead onsite new hire onboarding (device setup, account access readiness, office setup), ensuring a consistent Ramp experience from day one
Run employee lifecycle workflows (Joiner/Mover/Leaver) in partnership with People and Security, including secure offboarding and device returns
Manage hardware inventory and device lifecycle from procurement and staging through deployment, repair, recovery, and secure retirement
Create and maintain clear documentation for IT processes and employee-facing resources; turn repeat issues into playbooks and self-service guidance
Identify and deliver automation opportunities to reduce repetitive work and improve speed/quality of support (including AI-powered tools where appropriate)
Partner cross-functionally with Security, People, Workplace/Facilities, and vendors to improve the employee experience and execute local IT projects
Qualification
Required
3+ years of hands-on IT support or IT operations experience in a modern, fast-paced environment
Strong troubleshooting across macOS and Windows devices (hardware, OS, peripherals, common productivity tools)
Deep familiarity with tools like Google Workspace, Slack, Okta, Notion, and MDM solutions (Jamf preferred)
Solid understanding of identity and access management concepts (provisioning, least privilege, SSO, SAML)
Strong prioritization, follow-through, and clear communication
A self-starter mindset with strong attention to detail and the ability to navigate ambiguity independently
Ability to work onsite in New York City or San Francisco, 5 days/week
Preferred
Experience in a high-growth or distributed startup environment
Familiarity with basic scripting or automation tooling; familiarity with IT automation/agent tools
Okta Certified Professional or other relevant certifications
Experience supporting Zoom Rooms/conference room AV and large meeting setups
Benefits
100% medical, dental & vision insurance coverage for you
Partially covered for your dependents
One Medical annual membership
401k (including employer match on contributions made while employed by Ramp)
Flexible PTO
Fertility HRA (up to $10,000 per year)
Parental Leave
Pet insurance
Centralized home-office equipment ordering for all employees
Health and Wellness stipend
In-office perks: lunch, snacks, drinks, and more
Budget for intra-office travel
Relocation support to NYC or SF (as needed)
Company
Ramp
Ramp is a financial operations platform designed to save companies time and money
1001-5000 employees
H1B Sponsorship
Ramp has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (29)
2024 (24)
2023 (11)
2022 (10)
2021 (2)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$2.98BKey Investors
Lightspeed Venture PartnersICONIQ CapitalFounders Fund
2025-11-17Series Unknown· $311.72M
2025-07-30Series E· $500M
2025-06-14Series E· $200M
Leadership Team
Eric Glyman
Co-Founder, CEO
Gene Lee
Co-founder, focused on growth
Recent News
Crunchbase News
2026-01-23
Crunchbase News
2026-01-22
PR Newswire
2026-01-22
Company data provided by crunchbase