My IT Crew · 17 hours ago
Account Manager - MSP
Brooklyn, NY
Full-time
Hybrid
Entry, Mid Level
2+ years expMy IT Crew is a company that partners with clients to provide world-class managed services. The Account Manager - MSP role involves ensuring client satisfaction, strategic planning, and business expansion throughout the client lifecycle, while also serving as the primary point of accountability for assigned clients.
Information TechnologyRisk ManagementTask Management
Responsibilities
Serve as the single point of accountability for assigned clients post-onboarding
Lead scheduled Cadence Calls and Technology Business Reviews (TBRs) to ensure alignment with client goals
Develop and maintain strategic roadmaps aligned with client objectives and MY IT CREW best practices
Anticipate needs through data and relationship cues—resolving concerns before they escalate
Assist with third-party vendor relationships to relieve clients of technical burdens
Quote and scope solutions for hardware, licensing, services, and projects
Identify and execute cross-sell and upsell opportunities—move clients toward standard stack adoption
Collaborate with Project Engineers, TAMs, vCIOs, and Sales Engineers to ensure solution fit
Coordinate with vendors for competitive pricing and availability
Own the lifecycle calendar: warranties, licensing, contract renewals
Maintain asset intelligence via ITGlue
Present lifecycle and licensing updates as part of proactive roadmap conversations
Partner with Inventory & Procurement to ensure timely ordering, delivery, and implementation
Act as the non-technical escalation point for service dissatisfaction or process breakdowns
Facilitate internal triage between Service, TAM, and Projects teams to resolve client issues
Provide transparency and continuity of communication during escalations
Ensure all Technology Review Meetings follow My IT Crew’s playbook (agenda, post-review tasks, documentation)
Keep ConnectWise, IT Glue updated with client notes, roadmap items, and account metrics
Maintain up-to-date client budgets including strategic initiatives and anticipated spend
Engage with TAMs, Projects, CS, and Centralized Services to execute client initiatives
Deliver feedback loops from client interactions to internal stakeholders
Participate in regular internal syncs (weekly AM meetings, EOS L10s, 1-on-1s)
Qualification
Required
2+ years in vCIO, Account Management, or Client Success within an MSP or IT consulting environment
Working knowledge of IT infrastructure, MSP services, and business technology strategy
Proficiency with quoting, solution design, and technology budgeting
Experience using tools such as ConnectWise, ITGlue
Exceptional relationship-building, communication, and follow-up skills
Strong documentation, task tracking, and time management
Company
My IT Crew
Founded and Co-owned by Tobias Levi and Sol Niederman, who share 15 years of technical and business experience in small business and enterprise grade solutions. Professional Staffed by Microsoft & CompTIA Certified, Linux/Asterisk professionals with 10+ years of experience.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Tobias Levi
CTO
Adam Vogels
vCIO
Company data provided by crunchbase