Futran Solutions · 10 hours ago
Associate Director of Operations
Alpharetta, GA
Contract
Hybrid
Lead/Staff, Director/Executive
15+ years expFutran Solutions is seeking an Associate Director of Digital Workplace and IT Operations to drive strategy and execution for their digital workplace ecosystem. This role is pivotal in enhancing employee productivity and collaboration through modern end-user technology services across global offices.
AnalyticsAppsCloud ComputingCloud Data ServicesData IntegrationData VisualizationDeveloper APIsRobotics
Hiring Manager
Anand Polamarasetti
Responsibilities
Oversee the ITSM framework and ensure alignment with ITIL best practices
Continuously improve incident, problem, change, and request management processes
Define and monitor KPIs to measure service quality, performance, and end-user satisfaction
Ensure CMDB accuracy and reliability by setting governance standards, overseeing maintenance activities, and reviewing data integrity reports
Drive automation and self-service capabilities to improve operational efficiency and responsiveness
Lead global IT Service Desk operations to provide high-quality, responsive support for all end users
Ensure compliance with SLAs and consistent escalation to L2/L3 support teams
Drive improvements in ticket deflection, self-service, and knowledge base usage
Oversee performance dashboards to track first-contact resolution, customer satisfaction, and MTTR metrics
Lead site IT operations to ensure consistent end-user experience across offices and manufacturing locations
Coordinate with regional and global support resources to maintain local infrastructure readiness
Work closely with Networking, Active Directory, and Infrastructure Security teams to resolve site-level connectivity or access issues
Ensure physical asset management, incident response, and escalation processes are efficient and aligned with global standards
Manage and optimize the Microsoft 365 platform, ensuring reliable access to collaboration tools (Exchange, Teams, SharePoint, OneDrive)
Implement governance and lifecycle management for O365 groups, licensing, and data retention
Collaborate with Security and Compliance teams to enforce DLP, MFA, and access controls
Promote adoption through training, automation, and productivity improvement initiatives
Oversee Azure Virtual Desktop and Cloud PC operations for remote and hybrid workforce enablement
Manage image creation, scaling, and optimization in coordination with Cloud and Security teams
Monitor performance, cost efficiency, and user experience of AVD environments
Ensure compliance with security and data governance policies for virtual workspace access
Manage the enterprise MDM platform to ensure secure and compliant use of mobile devices
Partner with Infrastructure Security and Networking teams to enforce access controls and encryption policies
Implement mobile lifecycle management, including enrollment, policy enforcement, and decommissioning
Develop strategies for improving mobility and remote work enablement while maintaining device security
Oversee configuration management, software distribution, and patch deployment across all endpoints using SCCM
Maintain compliance with security baselines and corporate policies through effective SCCM configuration and automation
Coordinate with Infrastructure and Security teams to ensure updates and configurations meet compliance standards
Ensure reporting accuracy for device health, patch compliance, and software inventory
Oversee management of global printing environments, ensuring device uptime and security
Implement print management solutions to optimize cost, availability, and data protection
Coordinate with vendors for hardware maintenance and consumables replenishment
Ensure secure print release and integration with identity and access systems (Active Directory, badge authentication, etc.)
Ensure reliable AV/VC systems for conference rooms and hybrid collaboration environments
Partner with Facilities and Networking teams to optimize AV infrastructure, room standards, and capacity planning
Support deployment, upgrades, and troubleshooting of conferencing platforms (Teams, Zoom, etc.)
Maintain high availability and quality of experience for in-person and remote participants
Qualification
Required
Bachelor's degree in Computer Science, Information Technology, or a related field
15+ years of progressive IT experience, including at least 5 years in a leadership capacity managing global IT operations or digital workplace environments
Proven success leading enterprise-scale ITSM and Service Desk transformations, with oversight of outsourced global Service Desk functions
Minimum 2+ years of experience managing ServiceNow or equivalent ITSM platforms
Demonstrated success in implementing and managing enterprise MDM, SCCM, AVD, and O365 environments
Extensive background in managing and securing IT environments within public cloud platforms (Azure preferred)
Strong record of delivering technology-driven improvements in user satisfaction, cost efficiency, and service performance
Ability to resolve complex technical and business challenges in a fact-based, results-oriented manner while maintaining strong stakeholder relationships
Excellent communication, leadership, and negotiation skills with demonstrated cross-functional collaboration
Proven capability managing multiple on-site, off-site, and vendor-sourced service teams
Experience in vendor management, including contract negotiations, performance governance, and relationship oversight
Flexibility to work outside standard business hours, including weekends, nights, and holidays as required
Preferred
Relevant certifications (e.g., ITIL Foundation, Microsoft 365 Certified, or Azure Administrator Associate) are a plus
Company
Futran Solutions
Futran Solutions is a Digital Technology organization focused on Data Analytics, Cloud, Automation and New Age App Development.
201-500 employees
H1B Sponsorship
Futran Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (10)
2023 (4)
2022 (21)
2021 (10)
2020 (22)
Funding
Current Stage
Growth StageLeadership Team
Anil Vazirani
Chief Executive Officer
Jyoti Vazirani
Chief Executive Officer and Founder
Recent News
2025-08-19
2025-07-07
Company data provided by crunchbase