Tech-Keys · 18 hours ago
IT Administrative Support Intern
Howell, NJ
Internship
Onsite
Intern
$18/hr - $18/hr
1+ years expTech-Keys is seeking a motivated and detail-oriented IT Administrative Support Intern to join their team. This role is designed for individuals looking to gain hands-on experience in administrative operations within a Managed Service Provider while developing foundational skills for a technical position.
Information ServicesInformation Technology
Responsibilities
Manage incoming calls and emails related to IT support requests, ensuring accurate intake and prioritization
Schedule and coordinate service tickets based on technician availability, workload balancing, and SLA commitments
Track and monitor client service requests in real time, ensuring prompt handling and effective follow-up
Exercise escalation authority by assessing urgency, SLA thresholds, and business impact to route issues appropriately to higher-tier resources or management
Communicate directly with clients to confirm approvals, provide status updates, and ensure expectations are met
Maintain and update internal documentation and service systems with accurate, actionable data
Collaborate with the technical team to improve ticket handling efficiency, resolution time, and client satisfaction
Support weekly and monthly SLA performance reporting, including data gathering, metric analysis, and identification of trends or areas for improvement
Participate in operational meetings, offering insights on service coordination, delays, and escalation activity
Learn and document MSP workflows, escalation paths, and service delivery standards as part of a structured learning plan
Qualification
Required
Currently pursuing or recently completed a degree in IT, Business Administration, or a related field
Strong organizational and communication skills
Ability to multitask and work efficiently in a fast-paced environment
Interest in IT and a willingness to learn technical concepts over time
A proactive and team-oriented mindset
Minimum of 1 year of previous customer service experience
Ability to remain professional and courteous in difficult situations
Excellent written and verbal communication skills
Strong organizational and multitasking skills in a fast-paced environment
Excellent communication and interpersonal skills
Ability to work under pressure and handle multiple tasks simultaneously
Benefits
Health, Dental, Vision & other additional benefits
401K (With 4% Match) eligible after 90 Days
Generous PTO
Company
Tech-Keys
Tech-Keys is a full-service IT company providing IT solutions.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
James Vujicic
COO
Mark Weldler
Sales Director and vCIO
Company data provided by crunchbase