CarMax · 10 hours ago
Sr. Manager, Portfolio Analytics & Strategy
Kennesaw, GA
Full-time
Hybrid
Senior Level
5+ years expCarMax is the nation’s largest retailer of used cars, striving to deliver honest and transparent experiences to its customers. The Senior Manager, Portfolio Analytics & Strategy will lead strategy development and advanced analytics for CarMax Auto Finance, managing a team to optimize operations and enhance customer experience through data-driven insights and machine learning initiatives.
AutomotiveMarketplaceOnline Portals
No H1B
Responsibilities
Leading analytics initiatives across operations to monitor portfolio performance, monitor strategies and recommend process and reporting improvements
Guiding the formulation of contact and servicing strategies, portfolio segmentation, and channel optimization to evaluate algorithm performance and identify opportunities for continuous improvement
Managing and mentoring a high-performing analytics team, providing coaching, feedback, and long-term career development
Designing and executing champion/challenger strategies and data-driven campaigns to improve customer experience and loss outcomes
Partnering with cross-functional teams (Operations, Finance, Technology, Legal, Compliance, Product) to develop and implement portfolio and treatment strategies
Guiding analyst through design, development and deployment of machine learning models across customer treatment, valuation, loss mitigation, and AI-powered decisioning with a hands-on approach
Exploring and implementing opportunities using Generative AI and Large Language Models (LLMs) to modernize operations in partnership with Technology
Communicating clear, actionable recommendations through dashboards, presentations, and storytelling to senior stakeholders
Qualification
Required
Bachelor's degree in a quantitative or business field required; advanced degree (MS, MBA, etc.) strongly preferred
5+ years in analytics or strategy, including 2+ years leading teams
Experience creating and maintaining data science algorithms in business environments and designing and analyzing statistical tests
Deep working knowledge of Python, SQL, and cloud-based platforms (e.g., Azure); GitHub experience a plus
Strong results focus, project management, & teamwork
Ability to explain complex concepts and communicate business insights to the team, other managers, with similar and different business backgrounds, and Senior Executives alike
Comfort with fast-paced, ambiguous environments
Very strong business acumen in collections and servicing
Expertise in data infrastructure, automation, and performance measurement
Skilled in building complex models, explaining business metrics, and teaching others to do the same
Preferred
Advanced degree (MS, MBA, etc.) strongly preferred
Company
CarMax
CarMax provides an online platform for searching new and used cars, researching models, and comparing vehicles.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$98.19M2021-06-08Post Ipo Equity· $98.19M
1997-01-05IPO
Leadership Team
T
Tom Reedy
EVP & Chief Financial Officer
Charles Joseph Wilson
Executive Vice President, Chief Operating Officer
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