Fullsteam · 1 day ago
Customer Success Manager
United States
Full-time
Remote
Entry, Mid Level
$40K/yr - $57K/yr
2+ years expFullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish. They are seeking a Customer Success Manager who will be responsible for onboarding new clients, driving product adoption, and ensuring long-term customer satisfaction and retention, particularly within the bridal retail environment.
PaymentsSoftware
Responsibilities
Lead onboarding and training for new clients, ensuring a smooth transition to BridalLive's platform
Serve as the primary point of contact for assigned accounts, building strong relationships and understanding client goals
Monitor account health and usage to ensure clients are leveraging key features that drive retention and value
Assist clients with BridalLive Pay setup, including terminal ordering, installation, and configuration
Provide basic hardware troubleshooting and escalate technical issues as needed
Collaborate cross-functionally with Support, Product, and Sales teams to ensure client needs are met
Identify opportunities for upselling or expansion based on client usage and feedback
Maintain accurate records of client interactions and account status in CRM tools
Advocate for customer needs internally and contribute to product improvement discussions
Qualification
Required
Prior experience working in a bridal store and using BridalLive software
Strong understanding of SaaS platforms and customer lifecycle management
Excellent communication and interpersonal skills
Ability to work independently and manage multiple client relationships
Comfortable working remotely and aligning with Pacific Time Zone hours
Familiarity with CRM tools and support ticketing systems
Technical aptitude with POS hardware and cloud-based software
Ability to translate technical concepts into user-friendly guidance
Experience in bridal retail operations, sales, or inventory management
Preferred
2+ years of experience in Customer Success, Account Management, or SaaS onboarding preferred
Experience with payment processing systems and hardware installation preferred
Company
Fullsteam
Backed by Aquiline Capital Partners and ADIA, Fullsteam is a dynamic and growing team of 1,700 employees committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Aquiline Capital PartnersSixth Street
2023-05-25Private Equity
2021-12-02Private Equity
Leadership Team
Bradley Friemel
Chief Technology Officer, Rentals Vertical
Charles Freund
Chief Financial Officer
Recent News
Company data provided by crunchbase