CarMax · 4 hours ago
Sales/Customer Specialist
Palm Desert, CA
Full-time
Onsite
New Grad, Entry Level
$17.80/hr - $26.70/hrCarMax is the nation’s largest retailer of used cars, known for delivering an honest and transparent customer experience. As a Customer Specialist, you will provide exceptional service to customers throughout their buying and selling journey, ensuring a seamless process while managing diverse tasks with limited supervision.
AutomotiveMarketplaceOnline Portals
Responsibilities
Provide exceptional customer service by guiding customers every step of the way, from sale or facilitating the appraisal to test drives and arranging financing applications
Conduct vehicle condition assessments by collecting, recording, and communicating information to Buyers that will be used to perform customer appraisals
Check in and receive vehicles that are shipped to CarMax; complete the daily scanning and reconciliation of vehicle inventory
Perform cosmetic inspections and ensure that all vehicles meet CarMax Quality Standards
Perform various administrative duties, including, but not limited to: printing daily reports, maintaining transaction paperwork, contacting finance companies regarding Customer contracts, obtaining requirement information regarding registration and/or titling, auditing completed paperwork, cash/payment management
Create service appointments and review repair order invoices for retail service work performed; ensure accuracy of documentation for billing
Qualification
Required
Demonstrate exceptional communication skills
Display confidence in self, the product and CarMax
Ability to build and maintain strong relationships
Demonstrate strong team behaviors including integrity, respect, inclusion, fairness and fun
Balance the needs of the Customer and the business when making decisions
Seek to fully understand and meet Customer needs
Create win-win solutions to Customer issues
Get work done well, on time and follow the right process
Drive work processes and pay close attention to detail
Perform multiple duties in a high energy, fast-paced working environment
Read, interpret and transcribe data in order to maintain accurate records
Lift objects that weigh as much as 25 lbs
High School Diploma, or equivalent
Valid Driver's License
Preferred
Sales and customer service experience, in an area such as retail, preferred
Basic skills with Microsoft Office Suite (e.g., Word, Excel and PowerPoint) preferred
Benefits
Up to 48 hours of sick time per year accrued on a per pay period basis
Between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company
8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday
Holiday Premium Pay
Company
CarMax
CarMax provides an online platform for searching new and used cars, researching models, and comparing vehicles.
Founded in 1993
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$98.19M2021-06-08Post Ipo Equity· $98.19M
1997-01-05IPO
Leadership Team
T
Tom Reedy
EVP & Chief Financial Officer
Charles Joseph Wilson
Executive Vice President, Chief Operating Officer
Recent News
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