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Hawk-Eye Innovations · 2 days ago

Basketball Technical Operations Coordinator

Atlanta, GA

Full-time

Onsite

Mid Level

$47K/yr - $58K/yr

Hawkeye Innovations is seeking a Basketball Technical Operations Coordinator to join their dedicated team. The role involves managing System Operators, ensuring quality data delivery for NBA and G-League games, and resolving hardware issues during Live Operations.

SoftwareSports

Responsibilities

Take direction from the Implementation Manager and Lead on Team Basketball to ensure Day to Day HQA responsibilities across all basketball systems are handled

Coordinate actions across arenas, and ensure follow-up and resolutions and communicate externally

Assist and oversee the operating of the technologies during the game remotely from the Atlanta Office

Identify potential issues and work to find solutions to maximize operational efficiency

Accountable for the live data quality of our NBA & G-League Tracking Systems

Main point of contact for the operators, both for day-to-day communication and providing operational feedback

Act as a mentor to a select number of workers within the Live Operations team

Proactively actioning workflow changes to improve operational effectiveness

Communicating operational improvements to the Ops pool

Oversee pre-game checks of the systems in accordance with standard procedures and solve problems in a timely manner when issues arise

Working on improving operator knowledge of the Hawk-Eye system, and providing feedback around knowledge gaps that need to be addressed

Qualification

Basketball operations knowledgeLeadership skillsProblem solving skillsProject management softwarePresentation tools proficiencyOperational feedbackTime management skillsCommunication skillsAttention to detail

Required

Strong leadership and time management skills

In-depth understanding of Basketball operations, officiating, terminology, and processes

Ability to communicate professionally, clearly, and logically externally to clients

Ability to prioritize, address high-priority issues, and escalate to leadership

Strong problem solving skills and attention to detail

Previous experience in a similar role within operations or a sports technology

Proficient in project management software such as ClickUp

Proficient in using presentation tools such as Google Slides and Google Sheets

This position will require schedule flexibility, including weekends, late nights, and holidays

Willingness to travel for on-site support and installs – at the needs of the business (all sports) and our Basketball-specific clients

Company

Hawk-Eye Innovations

Glassdoor3.9

Hawk-Eye is a British company that develops vision-processing, video replay, and creative graphical technologies for sports.

Founded in 1999

Basingstoke, Hampshire, GBR

201-500 employees

https://www.hawkeyeinnovations.com/

Funding

Current Stage

Growth Stage

Total Funding

unknown

2011-03-07Acquired

Leadership Team

Rufus Hack

Chief Executive Officer

Ben Crossing

Managing Director

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