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Feuji · 10 hours ago

Technical Support Specialist

Irving, TX

Contract

Hybrid

Senior Level

$30/hr - $35/hr

5+ years exp

Feuji is seeking a Technical Support Specialist to deliver high-quality IT support to executives and senior leadership. The role involves troubleshooting complex technical issues and managing various IT systems to ensure seamless operations.

ConsultingInformation Technology

H1B Sponsor Likely

Hiring Manager

Rohith M

Responsibilities

Deliver white glove IT support to executives, senior leadership, and high-profile end-users

Troubleshoot, diagnose, and resolve complex desktop, laptop, mobile device, and peripheral issues (Windows/Mac)

Provide remote and onsite technical assistance with hardware/software installations, upgrades, and configurations

Manage Active Directory, O365/Exchange, and enterprise collaboration tools

Coordinate with vendors and internal teams to resolve escalated technical issues

Ensure timely response, incident tracking, and closure through ITSM tools

Maintain a high standard of professionalism, confidentiality, and customer service

Qualification

Windows 10/11Mac OSO365Active DirectoryNetworking fundamentalsServiceNowJiraCustomer-first approachCommunication skillsInterpersonal skills

Required

5+ years of IT service desk / desktop support experience, including white glove support

Strong expertise with Windows 10/11, Mac OS, O365, Active Directory, and MS Teams/Zoom

Hands-on experience with networking fundamentals (VPN, DNS, DHCP, TCP/IP)

Familiarity with ticketing tools such as ServiceNow or Jira

Excellent communication and interpersonal skills with the ability to support executive users

Ability to work independently in a fast-paced environment with a customer-first approach

Company

Feuji

Feuji is a technology company delivering Digital Transformation, Cloud, Data and Insights, Cyber Security, and Strategic Staffing solutions.

Founded in 2014

Irving, Texas, USA

501-1000 employees

https://www.feuji.com/

H1B Sponsorship

Feuji has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (3)

2024 (6)

2023 (3)

2021 (1)

2020 (1)

Funding

Current Stage

Late Stage

Leadership Team

Amar Naga

President & Chief Growth Officer

Recent News

PRLog

Feuji Appoints Business & Technology Leader Amar Naga as President and Chief Growth Officer

2023-10-26

Company data provided by crunchbase