Ellsworth Adhesives · 3 hours ago
Customer Service Representative
Germantown, WI
Full-time
Onsite
Mid Level
3+ years expEllsworth Corporation is a global, industry-leading distributor of specialty chemicals and equipment and adhesive manufacturer. They are seeking a Customer Service Representative to drive the customer experience by processing incoming transactional customer requests and collaborating with internal teams to provide updates.
Manufacturing
Responsibilities
Processes incoming requests via chat, phone, web, or Customer Relationship Management System (CRM) for orders, quotes, product inquiries, expedites, and Return Material Authorizations (RMA’s) proficiently without regular assistance
Works with internal teams with a high sense of accountability and urgency, such as purchasing, shipping and credit, in order to provide customer updates
Follows detailed contract review/audit guidelines on order entry
Executes customer sample requests and processes order updates and changes
Qualification
Required
3+ years of professional customer service experience
High School diploma or equivalency required
Demonstrated proficiency in keyboarding skills - ability to type approx. 45+ words per minute
Experience with business tools such as SharePoint, MS Teams, Windows Operating Systems
Consistently demonstrates approachability with team members and is team oriented
Preferred
Associate's degree preferred
Basic to intermediate excel skills preferred
Experience with ERP systems (Enterprise Resource Planning) and CRM platforms such as Microsoft Dynamics preferred
Experience navigating and utilizing corporate websites & eCommerce platforms, including chat functionality, preferred
Benefits
Health
Prescription
Dental
Vision
Life
Disability
Flexible Spending
401(k)
Employee Assistance
Paid Time Off
Holidays
Wellness Program
Social Events
Community Involvement
Company
Ellsworth Adhesives
Ellsworth Adhesives is a chemicals firm that provides adhesives, sealants, coatings, encapsulants, and dispensing supplies.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Andy Copps
Chief Financial Officer
Recent News
EIN Presswire
2025-10-14
BizTimes Milwaukee
2025-09-12
Company data provided by crunchbase