Cold Jet · 1 day ago
Customer Service Consultant
Dallas, TX
Full-time
Onsite
Mid Level
3+ years expCold Jet is a company focused on advanced dry ice solution systems, and they are seeking a Customer Service Consultant to ensure customer satisfaction through technical support and relationship management. The role involves on-site installation, training, troubleshooting, and building customer relationships to drive revenue growth.
Consumer GoodsLogisticsMachinery ManufacturingManufacturing
Hiring Manager
Malia Neal
Responsibilities
Schedule and conduct preventative maintenance inspections to ensure optimal equipment performance and customer satisfaction
Employ troubleshooting techniques, including the use of multi-meters and other diagnostic tools, to identify and resolve mechanical and electrical issues with Cold Jet equipment
Conduct minor repairs, maintenance, and upgrades at customer sites, ensuring minimal downtime and maximizing equipment efficiency
Deliver in-depth training to customers on the operation, maintenance, and optimization of Cold Jet equipment, empowering them to achieve optimal results
Take full responsibility for customer requests and warranty work, ensuring 100% satisfaction and maintaining clear communication throughout the process
Serve as the primary point of contact for technical inquiries, providing expert guidance and support to customers
Work closely with the sales team to service customers and identify opportunities for revenue growth within the assigned territory
Identify customer needs and recommend appropriate Cold Jet solutions, including equipment, parts, accessories, and services
Develop a database of qualified leads through various channels, including referrals, cold calls, and networking
Utilize Cold Jet’s tech stack systems [Epicor Kinetic (ERP), Cold Jet CONNECT, HubSpot (CRM)] to track customer interactions, sales data, and inventory
Ensure the company vehicle, equipment, and parts inventory are properly maintained for demonstrations, sales, and repairs
Maintain a professional demeanor and always uphold the company’s reputation
Qualification
Required
Bachelor's degree in Business, Field Service Maintenance, or equivalent experience
Proven technical aptitude with hands-on experience in mechanical and electrical troubleshooting and repair
Demonstrated ability to use multi-meters and other diagnostic equipment
Minimum of three years of experience in a technical customer service or field service role
The role involves physical demands, including the ability to lift, push, and pull up to 50 pounds
The position may require prolonged periods of standing, walking, bending, and reaching
Must have the physical stamina and endurance to work in various field environments and customer locations
Considerable technical skills with the ability to diagnose, troubleshoot, and repair mechanical and electrical systems
Strong understanding of electrical systems, schematics, and diagnostic tools
Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences
Strong analytical and problem-solving skills
Customer-focused with a commitment to providing exceptional service
Proficient in MS Office Suite and CRM applications
Ability to work independently and as part of a team
Valid driver's license and ability to drive a company vehicle, including towing a trailer
Willingness to travel extensively (50% or more) and work irregular hours
Preferred
Engineering experience is a plus
Experience selling capital or industrial goods in a business-to-business environment is a plus
Company
Cold Jet
Cold Jet provides is a manufacturer of dry ice blasting and dry ice production equipment.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Eugene Cooke III
Owner, president, and chief executive officer
Ned Portune
Sr Vice President, Information Systems & Technology
Recent News
2025-08-29
Company data provided by crunchbase