DART (Dallas Area Rapid Transit) · 23 hours ago
Fare Program Analyst III
Dallas, TX
Full-time
Onsite
Mid Level
$65K/yr - $107K/yr
4+ years expDART (Dallas Area Rapid Transit) is responsible for public transit in the Dallas area. The Fare Program Analyst III oversees all aspects of fare products and pass programs, ensuring effective administration and compliance with fare policies while performing data analysis and revenue impact assessments.
Association
Responsibilities
Oversees all aspects of fare products and pass program to meet pass sales and product development goals
Performs data analysis of current fare program and regularly monitors performance
Performs revenue impact analysis in relations to transit pass products and promotions
Provides pass sales forecast data for current and future fare products
Partners with marketing team in pass program administration and associated processes
Responsible for reconciling DARTs systems. Researches, identifies, explains and reports reconciliation variances to minimize fraud risk
Ensure accurate fraud detection methods are in place and updated with industry standards
Engages with community engagement team in promoting existing fare product
Reviews customer comments report monthly. Investigates and resolves field problems and customer concerns. Issues customer refunds
Develops and maintains fare related standard operating procedures (SOP’s) and ensures compliance to DART’s fare policy through implementation of policy elements
Verifies compliance with federal, state, and local laws
Continuously reviews and recommends improvements to business and organizational processes to improve efficiency, effectiveness, and customer payment experience
Assists with implementation of technology initiatives that impact pass programs
Creates, oversees, maintains, monitors, develops, and supports special projects, programs, and reports
Gathers and analyzes data for business proposals, cost estimates, and schedules
Conducts research on a variety of topics
Provides support to senior staff in complex projects as directed
Performs other related duties as assigned
Qualification
Required
Bachelor's degree from an accredited college or university in Finance, Business Administration, Statistical Analysis, or related field
Four (4) years professional experience including program administration, data analysis, financial modeling and forecasting, and product pricing, with one year in public transit fare systems preferred
Pass a physical (medical) examination that includes a drug screen in order to operate DART non-revenue vehicles
Pass criminal background check and credit check
Proficient in personal computer (PC) software applications such as Windows, Microsoft Office applications of Word, Excel, PowerPoint, and Access, or other related software applications
Ability to use various back-office systems, reporting tools and investigative methods to resolve customer issues, refunds and disputes are responded to in a timely manner
High level of written and oral communication, ability to analyze and find solutions to complex interpersonal, professional, technical, and administrative problems
Knowledge and skilled working with statistics and detailed technical information, including strategic planning, market research, and business process improvement
Ability to demonstrate a fiduciary responsibility to the section, division, department, and DART in handling confidential information and assets
Ability to write clearly and succinctly in a variety of communication settings and styles. Ability to make good decisions based upon a mixture of analysis, wisdom, experience, and judgment
Experience facilitating meetings and presenting complex information in a professional setting
Ability to use time effectively and efficiently, concentrate efforts on priorities, and attend to a broad range of activities
Ability to learn new skills, technical details, and industry-specific information quickly
Preferred
One year in public transit fare systems preferred
Company
DART (Dallas Area Rapid Transit)
REGIONAL TRANSPORTATION COMPANY DART is far more than just "the thing you ride." It is your "trusted guide" to discovering all that North Texas has to offer.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Nadine S. Lee
President & Chief Executive Officer
Jenny Barket
Chief of Staff
Recent News
Dallas Area Rapid Transit (DART)
2025-10-24
2025-09-12
The Business Journal
2025-08-26
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