Discovery Land Company · 7 hours ago
Member Services Coordinator
The Hamptons, NY
Full-time
Onsite
New Grad, Entry Level
$25.91/hr - $30/hr
0+ years expDiscovery Land Company is a U.S.-based real estate developer and operator of private residential club communities and resorts. The Member Services Coordinator will create a welcoming environment for members and guests, provide exceptional service, and coordinate various activities and transportation needs during the seasonal period.
Commercial Real EstateReal EstateReal Estate Investment
Responsibilities
Provide a warm, welcoming environment to members and guests
Provide exceptional service to members/guests and team members
Initiates interaction with Members, guests, and prospective Members to obtain and disperse any relevant information
Be knowledgeable of trusted local area vendors, stores, and services to recommend to members/guests
Create itineraries and coordinate transportation needs, reservations, and activities for members, guests, and visitors and with appropriate departments
Meet, guide, and assist members/guests upon arrival and departure
Create or provide reports and files related to the department, including daily reports on onsite activity and up-to-date 10-day forecast of visits and special requests
Know the member roster and keep up-to-date notes on all preferences, information, and anything pertinent
Interact with other departments to meet member, guest, and prospective member requests
Coordinate hotel reservations as needed by the manager
Assist with kid’s camp activities and any other childcare requests
Filter dining requests through to the F&B managers and/or hostesses
Help plan and execute events as needed throughout the season
Promote activities and events advertised on the seasonal entertainment calendar
Help coordinate live entertainment and vendors' arrival, set up, and departure
Answer phones and direct calls to the proper department
Communicate closely with residential services regarding check-ins and check-outs
Assist in the hotel operation as needed, including cleanliness, amenities, repair requests, room service requests, and other duties as assigned by leadership
Any interaction with scheduled activities is limited to supportive, guest-assistance tasks, such as welcoming attendees, assisting with schedules, or relaying requests to the appropriate department; not planning, organizing, or managing scheduled activities
Qualification
Required
At least six (6) months of guest-service experience in a high-volume environment at a restaurant, resort, or private club
Positive attitude, professional demeanor, and exceptional communication and interpersonal skills to deliver service to members, guests, and team members
Knowledge of and ability to operate computer and communication platforms
Ability to work in a team environment
Ability to stay calm and focused during the busiest of times
Must be able to work a flexible schedule, including evenings, weekends, holidays, and shifts greater than eight (8) hours
Must be able to read, write, speak, and understand English
Ability to meet the physical demands of the position including, but not limited to, working indoors and outdoors in all weather conditions, standing, walking, and moving for periods of greater than eight (8) hours, and lifting and carrying items sometimes greater than fifty (50) pounds
Background check will be performed at the expense of the employer
Benefits
Employee Meals
Referral Incentives
Recognition Programs
Optional housing is offered through a separate rental company for those outside of a commutable distance. Cost of housing and utilities, if accepted, is $100.00 - $150.00 per week for a shared room.
Professional development and Global Mobility Opportunities for the future.
Company
Discovery Land Company
Discovery Land Company is a real estate company specializing in luxury residential private club communities and resorts.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$17.35M2017-03-22Series Unknown· $17.35M
Leadership Team
Michelle Ngo
Chief Financial Officer
Schuyler Joyner
Partner
Recent News
2026-01-20
2025-11-05
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