DigiDoc, Inc. dba Public Sector Solutions Group · 1 day ago
Print Specialist
Milwaukee, WI
Full-time
Onsite
New Grad, Entry LevelDigiDoc, Inc. dba Public Sector Solutions Group is seeking a Print Specialist to provide onsite print room services to client staff. The role involves managing print, copy, scan, and mail operations while ensuring high customer satisfaction and reliable service delivery.
Document ManagementInformation TechnologySecuritySoftware
Hiring Manager
Danielle D.
Responsibilities
Deliver onsite print room services using Xerox production devices and finishing equipment, including binding, folding, and guillotining
Execute document processing services such as hybrid mail and inbound and outbound scanning
Support ad hoc services including print procurement and special requests
Operate and maintain print room and fleet devices
Perform first-level break-fix support, including clearing paper jams, replacing consumables, and troubleshooting print issues
Ensure devices remain operational to meet contractual service requirements
Track all print, scan, and mail jobs through completion for reporting and audit purposes
Ensure accuracy of job submissions, tracking details, and completion records
Support customer satisfaction and management reporting
Maintain full stock control of paper, consumables, folders, and stationery
Conduct stock takes and manage storage
Place supply orders in coordination with the team to ensure SLA compliance
Serve as the first point of contact for print room job submissions
Confirm job requirements, timelines, and expectations with customers
Communicate job completion and manage changes to scope or delivery as needed
Build and maintain strong working relationships with client contacts
Identify risks and opportunities and escalate to the appropriate account leadership
Support account growth by identifying opportunities for additional or expanded services
Assist with the introduction of value-added offerings such as external print procurement
Qualification
Required
Experience in a customer-facing role
Proven ability to manage multiple tasks under pressure
Strong customer service mindset with a solutions-oriented approach
Ability to work independently while contributing to a team environment
Excellent verbal and written communication skills
Health and safety awareness and compliance
Basic computer proficiency, including Microsoft Word, Excel, PowerPoint, Outlook, and Adobe Acrobat
Ability to be on your feet up to 80 percent of the workday
Ability to lift and move up to 50 pounds
Ability to adapt to changing priorities and operational demands
Strong problem-solving skills using a logical and systematic approach
Company
DigiDoc, Inc. dba Public Sector Solutions Group
The Public Sector Solutions Group is an award-winning Information Technology consulting firm with an emphasis on access to real-time information and an enhanced user experience.
Founded in 2000
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Kevin Collins
Chief Technology Officer & Head of Sales
Company data provided by crunchbase