EMR CPR · 17 hours ago
Help Desk Technician
New York, NY
Full-time
Onsite
Entry Level
$40/hr - $40/hr
4+ years expEMR CPR LLC is seeking a Help Desk Technician to provide on-site technical support. The role involves troubleshooting hardware and software issues for end-users and managing inventory and device maintenance.
ConsultingInformation TechnologyLogisticsSoftware
Responsibilities
Basic PC, Mac, and Phone troubleshooting knowledge. These candidates will cover the on-site desks and provide “Tier 1” support, triage, etc. and escalate as necessary
End-user hardware and software troubleshooting
Windows OS, Apple OS X, Chrome OS (Chromebooks), iOS, Android
Zoom, Google Suite, Google Meet, Google Slides, Keynote, Jamf
Monitor and accessory deployment/collection
Imaging/Provisioning Laptops/Workstations (not 100% required)
Face-to-face support experience. Working with end users to solve IT problems
Laptop & mobile device deployments
Upgrading broken devices or any damaged devices
Workstation Sweeps - Resetting monitors on a weekly basis
Ensure workstation monitors are functioning along with peripherals
Inventory and counts of all peripherals, computers, printer toners, accessories, and any misc. assets
Maintain Storage room assets and counts
Interfacing with users to troubleshoot software issues
Printer management and preventative maintenance
E-waste
Wipe all devices before e-wasting
Qualification
Required
Basic PC, Mac, and Phone troubleshooting knowledge
End-user hardware and software troubleshooting
Windows OS, Apple OS X, Chrome OS (Chromebooks), iOS, Android
Zoom, Google Suite, Google Meet, Google Slides, Keynote, Jamf
Monitor and accessory deployment/collection
Imaging/Provisioning Laptops/Workstations (not 100% required)
Face-to-face support experience
Laptop & mobile device deployments
Upgrading broken devices or any damaged devices
Workstation Sweeps - Resetting monitors on a weekly basis
Ensure workstation monitors are functioning along with peripherals
Inventory and counts of all peripherals, computers, printer toners, accessories, and any misc. assets
Maintain Storage room assets and counts
Interfacing with users to troubleshoot software issues
Printer management and preventative maintenance
E-waste
Wipe all devices before e-wasting
A+ Certification
Inventory Systems
Ticketing Systems
macOS: 4 years
Ability to Commute: New York, NY 10003
Benefits
Employee discount
Referral program
Company
EMR CPR
EMR Cpr is an IT company that deals with video surveillance, access control, logistics, staff augmentation and consultation services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
David O'Hara, PMP
COO
Company data provided by crunchbase