Theoris · 2 hours ago
Case Manager
Warsaw, IN
Full-time
Onsite
Mid Level
3+ years expTheoris is a company focused on building strong relationships in the medical devices industry, and they are seeking a Case Manager to serve as a primary point of contact for customers including surgeons and patients. The Case Manager will coordinate patient cases, educate healthcare professionals, and collaborate with various internal and external teams to ensure efficient case management.
ConsultingInformation TechnologyStaffing Agency
Hiring Manager
Jason Manning
Responsibilities
Perform coordination and tracking duties on active patient cases. These duties include but are not limited to: Handling case tracking inquiries, collaborating with design and manufacturing teams to prioritize cases, generating status reports and performing transactions in cloud-based case management system to ensure production timelines are achieved
Educate sales associates and health care professionals with product offerings and troubleshoot technical challenges in navigating multiple customer web portals
Process new customer registrations and update/maintain existing customer profiles
Direct collaboration with all internal production departments, development engineers and marketing managers
Direct collaboration with internal and external groups including vendors for logistical support
Serve as liaison between imaging center and DICOM vendor to ensure images are received in proper format
Download/review patient scan DICOM images to support verification checks passing imaging protocol
Place key landmarks and anatomic side on DICOM images for design and surgical planning
Create case in cloud-based management system and verify/compare patient information in the system
Advise and collaborate across functional teams on patient cases needing additional review
Educate imaging center personnel on Imaging Protocol and assist with technical questions; as well as additional tasks as required
Qualification
Required
Minimum of 3 years in patient or customer facing role
Bachelor's degree required
Ability to take initiative to improve processes and work with limited supervision
High degree of professionalism with strong verbal and written communication skills
Analytical and active listening skills that will lead to correct pathways to solve problems and offer solutions
Strong interpersonal communication skills with experience working in team-oriented project groups
Maintain a schedule of deadlines and tasks and possess the ability to prioritize effectively
Confident with MS Office software packages
Ability to work with SAP software
Ability to read and interpret technical documents and drawings
Good time management skills
Preferred
Life sciences, biomedical, imaging, healthcare or related fields preferred
Experience handling customer phone calls and emails, including technical support preferred
Experience with Customer Relationship Management (CRM) software and tools preferred
Knowledge of SAP and related ERP systems preferred
Familiarity with Agile Methodology and software bug and enhancement ticketing/reporting preferred
Knowledge and previous experience within the design and detailing of aluminum windows, doors, and curtain walling
Benefits
Robust Health Insurance
401(k) plan
PTO
Paid holidays
Company
Theoris
A nimble and collaborative strategic data management partner, solving complex enterprise data analytics and integration challenges, Indianapolis-based Theoris - expertly serves clients in life science, healthcare, manufacturing, financial services, and other demanding industries with strategic consulting, managed data solutions, app development and integration, cloud initiatives, and skilled IT and engineering talent acquisition – for over 40 years and counting.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2024-04-23Acquired
Leadership Team
George Huntley
Chief Operating Officer/Chief Financial Officer
Company data provided by crunchbase