Aramark Destinations · 20 hours ago
Senior Mobile Device Management Analyst
PHILADELPHIA, PA, US, 19103
Full-time
Onsite
Senior Level
5+ years expAramark Destinations is a global leader in food and facilities management, and they are seeking a Senior Mobile Device Management Analyst to join their infrastructure team. In this role, you will be responsible for the architecture, engineering, and support of a large-scale mobile ecosystem, ensuring alignment with global business goals and maximizing mobile management capabilities.
Hospitality
Responsibilities
Scale Management: Architect, configure, and optimize the enterprise MDM infrastructure (primarily Microsoft Intune/Endpoint Manager, and Workspace ONE) to support a fleet of 25,000+ iOS and Android devices
Solution Design: Engineer scalable solutions for device lifecycle management, including automated provisioning (DEP/Zero Touch), security configurations, OS updates, and device retirement
Application Management: Oversee the enterprise-wide distribution and lifecycle of mobile applications (MAM), including Apple VPP, Managed Google Play, and custom internal applications
Security & Compliance: Partner with the IT Security team to design and enforce Conditional Access policies, compliance profiles, and threat defense mechanisms to protect critical corporate assets
L3 Escalation: Serve as the final escalation point (Level 3) for complex mobile technical issues. Analyze root causes and provide permanent resolutions for problems affecting the global environment
Knowledge Transfer: Mentor L1 and L2 support teams by creating detailed knowledge base articles, mapping escalation paths, and defining best practices to reduce ticket volume
Reporting & Analytics: Leverage reporting solutions, but not limited to Microsoft PowerBI and Graph API, to generate advanced reports on fleet health, compliance status, and usage trends to drive decision-making
Global Collaboration: Work effectively with international IT teams, Security Operations Centers (SOC), and account administrators across various time zones
Continuous Improvement: Lead projects related to infrastructure upgrades, platform migrations, and the integration of new mobile technologies (e.g., introduction of new hardware standards or OS features)
Qualification
Required
5+ years of enterprise-level experience managing iOS and Android platforms
Proven experience managing large-scale mobile environments (10,000–30,000+ devices) using Microsoft Intune (Microsoft Endpoint Manager)
Base understanding of Azure Active Directory (Entra ID), including managing dynamic groups and configuration profiles
Expert-level knowledge of Android Enterprise, Samsung KNOX, and Android Zero Touch provisioning
Proficiency with Apple Business Manager (ABM), Volume Purchase Program (VPP), and Automated Device Enrollment (ADE)
Experience using Microsoft Graph API and PowerShell for automation and reporting
Strong analytical skills with a holistic view of infrastructure; ability to architect solutions rather than just fix symptoms
Excellent ability to document technical processes and communicate complex concepts to non-technical stakeholders
Experience working in a diverse, multinational team environment
Preferred
Experience transitioning from legacy platforms (e.g., AirWatch/Workspace ONE) to modern cloud management
Experience managing macOS or Windows 10/11 endpoints via MDM
Company
Aramark Destinations
Aramark Destinations delivers authentic, memorable experiences at national and state parks, specialty hotels, museums, and other destinations across the United States.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Caroline McCulley
Talent Acquisition Partner - Destinations
Company data provided by crunchbase