Fluence · 1 day ago
Vice President, Customer Success
US-VA-Arlington
Full-time
Hybrid
Director/Executive
15+ years expFluence is a global market leader delivering intelligent energy storage and optimization software for renewables and storage. The Vice President, Customer Success is responsible for ensuring customers realize the full potential and value of their solutions, driving customer engagement, value realization, and feedback loops to inform product evolution and service delivery.
EnergyEnergy StorageRenewable Energy
Responsibilities
Engage with customers post-installation to ensure full value realization through effective use cases, best practices, tools, support models, and Fluence resources
Proactively share Fluence capabilities, fleet-wide insights, and demonstrated value outcomes to reinforce customer confidence and drive utilization
Support, establish or lead customer forums, user groups, and feedback mechanisms to inform product development, service improvements, and enhanced customer value
Develop and maintain structured methods to measure customer satisfaction, identify opportunities for greater customer engagement, and provide new use opportunities to the customer
Serve as a “voice of the customer” for the Chief Customer Success Officer, providing actionable feedback to cross-functional teams to improve customer outcomes
Define and execute a global customer success strategy aligned with Fluence’s commercial objectives and long-term growth plans
Ensure consistent customer success practices and experiences across geographies and offerings
Drive alignment between customer success initiatives and broader go-to-market, services, and digital strategies
Partner closely with Sales, Marketing, Product, Manufacturing, Project, Services, and Digital teams to embed key customer outcomes into all stages of the customer lifecycle
Champion a “One Fluence” approach to customer engagement, ensuring consistency, transparency, and accountability across functions
Influence prioritization and decision-making through customer insights and performance data
Define, track, and report on customer success KPIs, including customer satisfaction, adoption metrics, utilization, retention, expansion, and overall value realization
Lead regular customer and internal business reviews to assess performance and identify improvement opportunities
Leverage data and insights to continuously refine customer success processes, tools, and operating models
Qualification
Required
15+ years of progressive leadership experience in customer success, services, projects, or post-sales functions within energy, renewables, grid infrastructure, or technology-enabled industrial environments
Proven track record of building and scaling customer focused organizations, driving customer adoption, satisfaction, utilization, retention, and long-term value realization in complex B2B or solution-based businesses
Strong understanding of project-based delivery models, services lifecycles, and the operational realities of energy storage, power systems, or large-scale infrastructure solutions
Experience capturing customer success measures and driving value realization, including customer engagement frameworks, outcomes measurement, feedback loops, and continuous improvement mechanisms across geographies
Ability to translate insights into actionable customer success by working with the customer to draw on the full Fluence capabilities
Bachelor's degree in Business, Engineering, or related field required
Preferred
MBA or advanced degree preferred
Company
Fluence
Fluence makes energy storage technology solutions and services. It is a sub-organization of AES.
1001-5000 employees
H1B Sponsorship
Fluence has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (24)
2024 (44)
2023 (19)
2022 (21)
2021 (19)
2020 (13)
Funding
Current Stage
Public CompanyTotal Funding
$525MKey Investors
Qatar Investment Authority
2024-12-10Post Ipo Debt· $400M
2023-12-05Post Ipo Secondary
2021-10-28IPO
Leadership Team
Julian Nebreda
President & CEO
Carol Couch
SVP, Chief Supply Chain & Manufacturing Officer
Recent News
Company data provided by crunchbase