TELUS · 1 day ago
Senior Client Program Manager
Atlanta, Georgia, USA
Full-time
Hybrid
Senior Level, Lead/Staff
7+ years expTELUS Health is a global-leading health and well-being provider that is empowering individuals to live healthier lives through advanced technology. The Senior Client Program Manager will lead complex software implementation programs for large clients in the Benefits and Pension Technology space, ensuring high levels of client satisfaction and successful project outcomes.
InternetMobileWireless
Responsibilities
Manage the end-to-end delivery of large-scale Defined Benefit (DB) and Health & Welfare (H&W) software implementation projects
Oversee SaaS deployments, upgrades, and release management cycles for multi-client environments
Deliver projects that meet scope, budget, and schedule while maintaining high levels of client satisfaction
Act as the senior point of contact for clients, ensuring transparent communication and proactive risk management throughout the project lifecycle
Collaborate with internal teams including Configuration, Data, Quality Assurance, Product, and Development to ensure seamless outcomes
Facilitate executive steering committees and governance forums with clear, data-driven reporting
Establish and maintain governance standards, escalation protocols, and structured project reviews
Identify, assess, and mitigate project risks; ensure accountability for issue resolution and scope control
Ensure compliance with internal standards, client requirements, and regulatory frameworks such as SOC, GDPR, or equivalent
Contribute to PMO maturity by developing best practices, templates, and playbooks for repeatable, high-quality project delivery
Advocate for project management discipline, collaboration, and continuous improvement across all teams
Mentor project managers and coordinators, fostering leadership capability and operational excellence
Partner with leadership on proposal development, RFP responses, and client solutioning for new business opportunities
Drive innovation through lessons learned, data insights, and automation opportunities within project delivery
Qualification
Required
Bachelor's degree in Business Administration, Computer Science, Engineering, Actuarial Science, or related discipline
7–10 years of progressive experience managing complex software implementation projects within Benefits or Pension Administration Technology, SaaS, Outsourcing, or COTS environments
PMP certification required; Agile/Scrum Master or PRINCE2 certification an asset
Strong command of project management tools such as MS Project, Azure DevOps (ADO), Jira, or Smartsheet
Understanding of software development lifecycles (SDLC) and SaaS delivery models
Familiarity with integration across platforms, APIs, and data migration processes
Proven success managing multiple, concurrent projects with complex dependencies
Skilled in client relationship management, contract execution, and change control
Excellent communication and presentation skills with executive-level stakeholders
Strong analytical, financial, and problem-solving abilities
Highly organized, adaptable, and motivated to drive quality and results
Ability to travel up to 25 percent within North America, based on project needs
Preferred
Experience delivering Benefits and Pension Administration Software Implementations preferred
Benefits
Competitive compensation
Health programs
Participation in TELUS’ share and recognition plans
Company
TELUS
Second largest Canadian telecommunications company. Provides wireless phone service, high speed Internet, IPTV, home phone, long distance,
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$8.85B2025-12-04Post Ipo Debt· $2.07B
2025-06-19Post Ipo Debt· $1.5B
2025-04-15Post Ipo Debt· $1.15B
Leadership Team
Darren Entwistle
President & CEO, Member of the TELUS team
Ibrahim Gedeon
CTO Emeritus
Recent News
Canada NewsWire
2026-01-22
iphoneincanada.ca
2026-01-22
Winnipeg Free Press
2026-01-20
Company data provided by crunchbase