30-Day Collections Department Lead jobs in United States
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Credit Union Leasing of America (CULA) · 3 days ago

30-Day Collections Department Lead

positionAgoura Hills, California, United States
timeFull-time
remoteOnsite
seniorityMid Level
money$17.87/hr - $17.87/hr

Credit Union Leasing of America (CULA) is seeking a Department Lead for their Collections department. The role involves overseeing the department's operations, ensuring proper coverage for call volume, training staff, and resolving escalated issues.

Financial Services

Responsibilities

Monitor live reports and address concerns when identified
Monitor phone calls to ensure proper handling
Coach agents as needed or directed
Step in to lead a team when the Supervisor is absent
Document all interactions with agents / Update coaching log
Communicate professionally with internal and external customers
Making sure things get done in a timely manner. Send Reminders
Other duties as assigned

Qualification

Training developmentDecision makingBilingual (Spanish)Organization skillsInterpersonal skillsTeamwork awarenessConflict resolution

Required

Ability to interpret and explain policies and procedures to others
Exercise sound judgment when making decisions
Excellent organization and prioritization skills
Use proper grammar and email etiquette, including accurate spelling and correct vocabulary
Diffuse hostile callers
Develop and deliver training
Ability to work under time constraints and daily deadlines
Good interpersonal skills and teamwork awareness
Maintain confidentiality with personnel and management issues
Must be willing to work overtime, weekends, and evening shifts

Preferred

Bilingual (Spanish) a plus

Benefits

Medical, Dental, and Vision benefits
Life Insurance, Flexible Spending Account
401K matching
Employee Stock Ownership Program in a $14.2 Billion Company, plus company matching
Wellness Program, Daily Team Exercises
Metro Tap Card and Metro-link Reimbursement
Westlake University, Certification Programs
Career Path Opportunities
Discounts on Parks, Museums, Movie Tickets, and Attractions
AT&T Wireless Discounts
Employee Loan Assistance
Onsite Yoga, Treadmill Desks
Annual Flu Shots, Biometric Screenings
Paid Vacations Days
Paid Sick days
Paid holidays
Gym
Rental Car Discounts
Dell Member Purchase Program

Company

Credit Union Leasing of America (CULA)

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Credit Union Leasing of America (CULA) has been the leader in indirect vehicle leasing for credit unions for over 35 years.
dateFounded in 1988
location
San Diego, California, USA
people-size11-50 employees
web-link
https://www.cula.com

Funding

Current Stage
Early Stage
Total Funding
unknown
2017-06-15Acquired

Recent News

PRWeb
Credit Unions Expect Tariffs to Dampen Auto Sales but Majority Optimistic About Auto Portfolios
2025-08-25
PRWeb
Affordability is Top Driver for Consumers Leasing Vehicles, according to New CULA Survey
2025-07-08
PRWeb
CULA's AI-driven Self Inspection Cuts Lease-End Turnaround Times by 50%
2025-05-16
Company data provided by crunchbase