Lafrance Hospitality · 2 days ago
Guest Service Representative - Front Desk Agent - Homewood Suites, Dover, NH
Portsmouth, NH
Part-time
Onsite
New Grad, Entry Level
$17/hr - $18/hrLafrance Hospitality is excited to offer a Part-Time Front Desk Attendant position at the Homewood Suites in Dover, NH. The role focuses on providing exceptional customer service, managing guest check-ins and check-outs, and ensuring a welcoming atmosphere for all guests.
Hospitality
Responsibilities
Maintain a warm, welcoming and professional demeanor while interacting with all guests
Check guests in and out of the hotel, ensure proper payment is received, special requests are noted & fulfilled, and accurate information is recorded
Answer the phone in a professional & helpful manner
Follow procedures on posting charges and settling guest accounts
Effectively address and resolve guest problems to increase guest satisfaction
Be knowledgeable of emergency procedures and Hotel policies
Practice punctuality for scheduled shifts
Qualification
Required
Customer Service Experience
Reliability
Preferred
Hotel Experience is a plus but NOT required
Benefits
DailyPay - Get Paid Any Day!
Brand Hotel Room Discounts
Company Wide Hotel Room Discount Program
Referral Bonus Incentive
Retention Bonus Incentive
Annual Review Program
Extensive Room for Growth
Paid Training
401K Matching
Company
Lafrance Hospitality
Lafrance Hospitality was established in the 1950’s and has since grown into a full service hospitality company with a current portfolio of fourteen hotels, five restaurants/function facilities and one catering division.
Founded in 1955
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Jeff Pineault
CFO
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