PracticeTek · 4 hours ago
Senior Director, Operations (Dental/Ortho)
United States
Full-time
Remote
Director/Executive
$185K/yr - $215K/yr
10+ years expPracticeTek is seeking a Senior Director of Operations for their Dental/Ortho segment to lead the operational performance of their dental SaaS solutions. The role involves driving customer experience, service delivery, and operational excellence while collaborating with various teams to achieve sustainable growth.
Health Care
Responsibilities
Translate segment strategy into operating plans, staffing models, budgets, KPIs, and quarterly priorities
Own the segment’s business rhythm: weekly pipeline and forecasting, monthly KPI reviews, quarterly planning, and launch readiness
Drive alignment across product lines while preserving product-specific positioning, workflows, and customer needs
Identify and prioritize the highest-impact initiatives across growth, retention, customer experience, and operational scalability
Own and further develop key vendor and strategic partner relationships (e.g., orthodontic service organizations, orthodontic practice management systems)
Develop and maintain a competitive intelligence system to assist in identifying product feature gaps, exploiting competitive advantages, and informing pricing & positioning decisions
Build scalable processes and standard operating procedures (SOPs) across teams supporting the segment
Improve operational efficiency through standardization, automation, tooling improvements, and structured change management
Identify operational bottlenecks and lead cross-functional initiatives to resolve them (e.g., release readiness, implementation cycle time, support ticket drivers, integration issues)
Represent the 'voice of the segment' into Product and Engineering planning
Partner on roadmap prioritization informed by customer needs, retention drivers, support trends, and growth strategy
Ensure operational readiness for releases/migrations, including enablement, documentation, training, and customer communications
Collaborate on reliability, security, and performance initiatives that materially improve customer outcomes
Coordinate go-to-market readiness with Sales/Marketing (packaging changes, positioning shifts, enablement, launch checklists)
Lead a cross-functional team spanning Sales, Marketing, Customer Success, Implementation, and Support (directly or via leaders)
Hire, develop, and retain strong leaders; set clear expectations, coaching, and accountability to outcomes
Build an operating culture grounded in metrics, customer empathy, urgency, and continuous improvement
Qualification
Required
10+ years of progressive leadership experience in operations, service delivery, or business operations in B2B SaaS, vertical SaaS, healthcare/dental tech, or similarly workflow-heavy software environments
Demonstrated success partnering to achieve commercial outcomes (Sales + Marketing) and customer outcomes (CS/Support/Implementation) as a senior operator
Proven ability to build operating systems: KPIs, forecasting rigor, cadence, playbooks, and scalable processes
Strong cross-functional leadership with Product/Engineering; ability to translate customer needs into roadmap priorities
Experience developing leaders and building high-performing teams
Preferred
Experience with orthodontic/dental practice workflows and/or lab workflows (case/order management, scheduling, billing, production/case tracking, integrations)
Experience managing multi-product portfolios, pricing/packaging evolution, or product-line repositioning
Experience with migrations, platform consolidation, or post-acquisition integration
Familiarity with data privacy/security considerations in healthcare-adjacent environments (e.g., HIPAA considerations, SOC 2-aligned practices)
Experience operating in environments with incomplete integration, legacy systems, or post-acquisition complexity
Company
PracticeTek
PracticeTek was established by investors and entrepreneurs who came together with a vision for the future of healthcare.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2023-09-05Acquired
Leadership Team
Steve Auerbach
Chief Executive Officer
Recent News
Business Wire
2024-06-04
2024-05-07
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