Brightspeed · 8 hours ago
Manager, Program & Project Management
Charlotte, NC
Full-time
Hybrid
Senior Level, Lead/Staff
8+ years expBrightspeed is reimagining how people connect by providing fast, reliable internet connections across the Midwest and South. As a Manager, Program & Project Management, you will establish the NOC/SOC PMO and oversee the planning, implementation, and tracking of a portfolio of Operation Center projects.
InternetTelecommunicationsWireless
Responsibilities
Lead the planning and implementation of projects and be accountable for execution within the defined project constraints
Facilitate the definition of project goals, tasks, and resource requirements; resolve or assist in the resolution of conflicts within and between projects
Coordinate internal resources and Telco Operators/third parties/vendors for the execution of projects; involve all relevant stakeholders, ensuring technical feasibility
Ensure that all projects are delivered on-time, within scope and within budget
Develop detailed project plans/methods to monitor and track progress
Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques
Perform risk management to minimize project risks
Present oral and written reports defining plans, problems, and resolutions to appropriate levels of management
Work cross-functionally to solve problems and implement changes while successfully managing the relationship with the clients and all other stakeholders
Create and maintain comprehensive project documentation
Create and maintain process and procedure documentation
Monitor and report on budgeted project expenditure
Provide weekly reports on activities and project status
Efficiently manages assigned projects to ensure internal and external customer satisfaction
Continuously improves project management practices based on lessons learned in the design and implementation processes
Evaluate the outcomes of the project as established during the planning phase
Collaborate with others in open and productive dialogues across cross functional teams’ initiatives
Recommend changes or policies to increase department effectiveness and customer satisfaction
Recognize and act on new opportunities while maintaining focus on the company goals, customer accounts and program/project objectives
Provide direction and guidance to operations support engineers that are supporting the Network Operations Centers
Ensure resource availability and allocation to meet priorities and demands of the business
Provide leadership and mentorship to a team of program and project managers and operations support engineers
May perform other duties as assigned
Qualification
Required
Bachelor's degree
8+ years of experience managing cross-functional and/or cross team projects
7+ years of strong technical experience
Successful teamwork experience and demonstrated leadership abilities
Must be able to read, understand and apply technical standards
Must be able to understand, interpret, relay, and conduct technical network discussions
Solid technical background with understanding and/or hands-on experience in Telecom service delivery standards
Excellent client-facing and internal communication skills
Quick learner with excellent written & verbal communication and analytical problem-solving skills
Solid organizational skills with attention to detail, multi-task, and cope with deadlines
Proficient in Microsoft Office applications
Proficient in project planning and life cycle development tools
Preferred
Project management experience in telecommunications
Benefits
Competitive medical, dental, vision, and life insurance
An employee assistance program
A 401K plan with company match
A host of voluntary benefits
Company
Brightspeed
Brightspeed provides fiber and broadband services, enhancing connectivity for homes and businesses with reliable telecom solutions.
1001-5000 employees
H1B Sponsorship
Brightspeed has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2023 (15)
2022 (13)
Funding
Current Stage
Late StageTotal Funding
$6.51BKey Investors
Ohio Residential Broadband Expansion GrantN.C. Division of Broadband & Digital EquityOhio Department of Development
2025-09-15Grant· $13.8M
2025-08-15Debt Financing· $1.65B
2025-06-19Undisclosed· $575M
Leadership Team
Michel Combes
Executive Chairman of the Board and acting CEO
Amy Wulfestieg
Chief Communications Officer
Recent News
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2026-01-16
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