Quantam · 1 month ago
Desktop Support Technician
Frankfort, KY, US
Full-time
Onsite
Entry Level
1+ years expQuantam Solutions provides IT solutions and consulting for various clients, and they are currently seeking a Service Desk Technician for their client’s Technical Services Team. The role involves providing desktop support and troubleshooting while ensuring excellent customer service in a cubicle environment.
DeliveryInformation TechnologyRoboticsSoftwareTransportation
Responsibilities
Position Hours: 7:30am-4:30pm Monday through Friday. Perfect Attendance and Some Saturdays are required
One year of IT experience as a Help Desk or Desktop Support Technician with experience providing desktop support duties and troubleshooting skills
Excellent customer service skills
Excellent Attendance is required for this position
Customer services skills and temperament
No foul, abrasive or condescending language used over the phone
No argumentative demeanor
Takes ownership, not defensive about blame
Empathetic
Patient with upset and/or angry customers
Good Communication Skills
Problem solver (troubleshooting skills)
Critical thinker
Trainable
Self-starting and Initiative
Able to simplify explanations so that the customer understands
Experience in customer service-oriented workplace
Desktop Support (Onsite and remote)
Windows 7 and 10 Operating System
Mapping network drives
Global Protect support
General NAS knowledge
Office Suite (particularly Outlook 2013 or higher)
Application knowledge (adobe, java, etc.)
Preferred ServiceNow Ticketing System experience and knowledge base writing
Experience in phone center and/or helpdesk work
Experience working in a lively and ever-changing environment (adaptability)
Experience working with, and as an active part of, a lively team (team player)
Multi-tasking ability
Documentation skills (clear, concise)
Experience with Active Directory (our most used tool to reset passwords)
Experience with remote support or desktop support
Qualification
Required
One year of IT experience as a Help Desk or Desktop Support Technician with experience providing desktop support duties and troubleshooting skills
Excellent customer service skills
Excellent Attendance is required for this position
Customer services skills and temperament
No foul, abrasive or condescending language used over the phone
No argumentative demeanor
Takes ownership, not defensive about blame
Empathetic
Patient with upset and/or angry customers
Good Communication Skills
Problem solver (troubleshooting skills)
Critical thinker
Trainable
Self-starting and Initiative
Able to simplify explanations so that the customer understands
Preferred
Experience in customer service-oriented workplace
IT experience and knowledge in the following
Desktop Support (Onsite and remote)
Windows 7 and 10 Operating System
Mapping network drives
Global Protect support
General NAS knowledge
Office Suite (particularly Outlook 2013 or higher)
Application knowledge (adobe, java, etc.)
Preferred ServiceNow Ticketing System experience and knowledge base writing
Experience in phone center and/or helpdesk work
Experience working in a lively and ever-changing environment (adaptability)
Experience working with, and as an active part of, a lively team (team player)
Multi-tasking ability
Documentation skills (clear, concise)
Experience with Active Directory (our most used tool to reset passwords)
Experience with remote support or desktop support
Benefits
Health benefits
Paid time off
401(k) plan
Company
Quantam
Quantam is The Public Sector Company.
1001-5000 employees
H1B Sponsorship
Quantam has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (13)
2022 (2)
2021 (2)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Richard Van Staten
Owner/CEO Quantam
Company data provided by crunchbase