Visit Buffalo · 9 hours ago
Business Intelligence Coordinator
Buffalo, NY
Full-time
Hybrid
Mid Level
$24.62/hr - $24.62/hr
3+ years expVisit Buffalo is an organization dedicated to promoting tourism through various channels. The Business Intelligence Coordinator serves as the primary point of contact for CRM operations, maintaining data integrity, supporting users, and ensuring smooth operations of the CRM system.
EventsLeisureTour OperatorTourismTravel
Hiring Manager
Judy Smith
Responsibilities
Maintain continuous updating and accuracy of CRM data from both internal and external sources
Serve as the primary CRM support resource for all departments, responding to questions and troubleshooting issues in collaboration with the Senior Director of Business Intelligence for complex or system-level concerns
Train new users and provide refresher training for existing staff across multiple departments
Create and maintain user-friendly documentation, quick-reference guides, and training materials
Track staff completion of CRM training certifications
Train industry partners on the CRM extranet to ensure effective utilization and data accuracy
Proactively identify common user pain points and develop practical solutions
Ensure data integrity when importing/exporting data between systems (no technical development involved)
Support smooth transitions during vendor-managed system updates by coordinating user communication and testing
Coordinate meetings and track project timelines as needed
Maintain project calendars and documentation for Business Intelligence initiatives
Provide general administrative support to the Senior Director of Business Intelligence
Additional responsibilities as needed to support departmental and organizational priorities
Qualification
Required
Associate's degree required; Bachelor's degree preferred, or equivalent work experience
3-5 years of hands-on CRM/database experience in an operational or support capacity
Demonstrated experience maintaining data accuracy and completeness
Proven ability to train and support non-technical users
Meticulous attention to detail and accuracy
Strong customer service orientation and patience with users at varying skill levels
Proficiency in Microsoft Office Suite
Ability to manage multiple priorities and meet deadlines
Comfortable with repetitive data maintenance tasks and providing ongoing support
Preferred
Tourism, hospitality, or destination marketing experience (helpful but not required)
Experience creating training documentation and user guides
Familiarity with data import/export processes
Benefits
Comprehensive benefit package
Company
Visit Buffalo
Visit Buffalo Niagara promotes our greatest assets and attractions to visitors outside the Buffalo Niagara region as one of the nation's best tourism and convention destinations.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Patrick Kaler
President & CEO
David Marzo
Chief Financial Officer
Recent News
2025-09-02
2025-09-01
Buffalo Business First
2025-03-25
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