Farm Credit Services of America · 11 hours ago
Customer Experience Specialist
Parsons, KS
Full-time
Onsite
Entry Level
2+ years expFarm Credit Services of America is a financial cooperative dedicated to serving rural America. They are seeking a Customer Experience Specialist who will facilitate the customer journey through the loan process, providing exceptional service and support while managing monetary accounting activities and office operations.
AgricultureFinancial Services
Hiring Manager
Mindy Holm
Responsibilities
Responsible for accurately documenting customer interactions and seeing them through to resolution, including collaboration with teammates and escalation to internal resources when necessary
Generate referrals by promoting core products, services and digital tools
Provide Sales Support for Sales Team
Follow established protocols to prevent fraud and risk, ensuring appropriate authorization forms are signed, and document and process all monetary transactions such as payments and wire transfers
Responsible for addressing customer inquiries related to payments, interest, and account changes, as well as resolving overdrafts and past due accounts with the involvement of other teammates, if necessary
Coordinate new loan application needs from submission to obtaining signatures from customers
Enter applications into appropriate systems and work with officers to gather necessary financial, legal, and identification documentation
Responsible for renewal administration which includes requesting financial information from customers, submitting financials for input, and verifying customer-provided financials
Contact customers regarding renewal status and coordinate with other teammates to ensure documents are prepared
Responsible for tasks like managing invoices, maintaining office supplies, coordinating loan file record retention, providing administrative support to team leaders and teammates, validating vendor identification and work orders, coordinating facility service requests, and managing pooled vehicles by scheduling maintenance and repairs
Qualification
Required
Preferred Associate's Degree in Business, Finance or related majors or equivalent work experience
A minimum of two years' customer service experience or equivalent work experience
Benefits
Health Benefits : Comprehensive medical, dental, and vision insurance
Retirement Plans : 401(k)
Paid Time Off : Vacation, sick leave, paid holidays, and parental leave
Additional Benefits : Life and disability insurance, Employee Assistance Program (EAP), wellness programs, tuition assistance, and short-term incentive pay
Company
Farm Credit Services of America
Farm Credit Services of America provides credit and crop insurance services to farmers.
1001-5000 employees
H1B Sponsorship
Farm Credit Services of America has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (5)
2023 (7)
2022 (11)
2021 (8)
2020 (6)
Funding
Current Stage
Late StageLeadership Team
Mark Jensen
President and CEO
Tim Koch
Executive Vice President - Chief Credit Officer
Recent News
2025-07-15
Company data provided by crunchbase