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Launch Consulting Group · 12 hours ago

Account Manager - Customer Success

Chicago, IL

Full-time

Hybrid

Entry, Mid Level

$50K/yr - $70K/yr

1+ years exp

Launch Consulting Group is a dynamic and growing company that offers talented individuals the opportunity to excel in their careers. The Account Manager – Customer Success will own a portfolio of enterprise accounts, safeguard gross margin, lead renewals, drive expansions, and manage client relationships.

AnalyticsAppsArtificial Intelligence (AI)Machine Learning

Hiring Manager

Casey Wolfram

Responsibilities

Own renewal strategy & negotiations; maintain a 2-quarter runway for every account

Build and execute expansion roadmaps—quantified by incremental GM$

Run QBRs and executive call plans; convert RBC beachheads into Consulting opportunities

Protect rate integrity; apply approved rate cards and annual uplifts

Lead a consultant success cadence (Day 7/30/60/90 check ins, quarterly pulses)

Maintain impeccable forecast & data hygiene in CRM/PSA; manage risk registers

Partner cross functionally on backfills, onboarding quality, and red account plans

Qualification

Customer successAccount managementRenewalsExpansionsCloud/data/AI platformsSalesforceForecasting disciplineExecutive communicationData hygieneNegotiation

Required

1-5 years of customer success/account management experience within consulting or professional services

Proven track record owning renewals and expansions in complex, multi stakeholder enterprises

Background in cloud/data/AI platforms or modern software delivery

Commercial fluency: rate cards, margin math (GM$), price uplifts, discount control

Executive communication, negotiation, forecasting discipline, and escalation leadership

Tools: Salesforce (or similar), PSA (Projector/BigTime), Power BI/M365

Preferred

Experience bridging RBC ↔ Consulting ↔ Managed Services motions

Benefits

Medical

Dental

Vision

Short-term disability

Long-term disability

Life insurance

Matched 401k

Uncapped, take-what-you-need PTO policy

Company

Launch Consulting Group

Launch is the digital transformation partner for enterprise leaders looking to capture real business value from software, data, and AI.

Founded in 1996

Bellevue, Washington, USA

1001-5000 employees

https://launchconsulting.com

Funding

Current Stage

Late Stage

Total Funding

unknown

2022-06-16Acquired

Leadership Team

Justin Lohn

Chief Financial Officer

Lindsay Norcom

Partner Manager

Recent News

PR Newswire

The Planet Group Unifies Its Staffing Brands Under One Name to Deliver Greater Value

2025-04-30

PE Hub

Odyssey-backed Planet Group to acquire Launch Consulting

2022-06-20

Company data provided by crunchbase