Trinity University · 23 hours ago
Technical Support Analyst I
Trinity University Campus
Full-time
Onsite
Entry Level
$18.98/hr - $23.73/hr
1+ years expTrinity University is seeking a Technical Support Analyst I to provide customer service support in a technical environment. The role involves desktop and AV support, maintaining Active Directory, and training users on technology.
EducationPersonal DevelopmentUniversities
Responsibilities
Provides technical support via incoming e-mails, work requests, phone calls, online chats or walk ups from faculty, staff and/or students, as well as request. Collects and processes pertinent information from the client, restores service, provides specific services (Desktop, AV, etc), conveys proper information, and facilitates resolutions or escalates tickets, for all incidents and requests within defined Service Level Objective (SLO)
Installs, upgrades and maintains currently supported Windows and IOS operating systems and applications software on Windows and Mac hardware. Monitors and maintains installed and circulating AV equipment. Applies standard images to equipment. Installs, upgrades and troubleshoots printers and updates firmware
Maintains and modifies Active Directory to reflect appropriate changes as requested. Creates, modifies, and deletes network user ID accounts for internal and external clients. Follows confidential policy and procedure protocol
Maintains strong relationships with end users. Communicates processes and training to end users. Provides training to end users (students, faculty, staff) in use of hardware, software and AV equipment
Delivers excellent customer service, interacting knowledgeably and confidently with users about technical issues in a way they can understand and feel confident with the service provided
Cooperates and collaborates with other employees in the spirit of teamwork and collegiality and interact with confidence, patience and integrity
Complies with all Trinity University policies and guidelines
Performs other duties as required
Qualification
Required
Associate's degree or equivalent from two-year college or technical school
1 year of experience in a computer related field
Basic computer functions
Provide excellent customer service skills
Positive work attitude, and be able to work effectively with all levels of employees as a team member
Ability to provide quality verbal and written communication skills via telephone, email or in person
Skills to translate complex technical information into common language to non-technical clients
Analytical thinker that is solution oriented with solid troubleshooting skills
Ability to manage and drive issue resolution from start to finish
Ability to self-educate in fields related to technology
Willingness to learn and keep current with change in technology
Ability to interact with a variety of people to gather information needed to analyze and recommend technical resolutions
Strong organizational skills, with the ability to multi-task and prioritize projects as necessary to complete projects on time
Ability to work in an active environment and manage time effectively
Proficient in technical software for desktop and/or AV support
Ability to analyze and troubleshoot a wide range of problem-solving techniques
Extensive use of initiative and considerable latitude in exercising judgment
Preferred
Bachelor's degree from four-year college or university
A +
Security +
Network +
ITIL 4 Foundations certification
Lean Six Sigma Yellow or Green Belt
Microsoft Certifications
ASCP Certification
Crestron Certification
Company
Trinity University
Trinity University is a private liberal arts college that provides academic facilities and programs for studies.
1001-5000 employees
H1B Sponsorship
Trinity University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (15)
2024 (10)
2023 (2)
2021 (2)
2020 (7)
Funding
Current Stage
Late StageLeadership Team
Victoria Ni
Co-Founder and President of Trinity University's AAPI Council
Alejandra Sanchez de la Fuente Molino
Tigers as Partners Student Internship
Recent News
2025-12-12
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