AssistRx · 1 day ago
Healthcare Customer Service Representative
Maitland, FL
Full-time
Onsite
New Grad, Entry Level
$18/hr - $20/hrAssistRx is a company dedicated to improving patient access to essential medications through a blend of technology and talent. The Healthcare Customer Service Representative will act as the first point of contact for patients, assessing their needs and triaging information to appropriate resources.
Health CareInformation Technology
No H1B
Responsibilities
Act as first point of contact with patients by carefully evaluating the purpose of the call, carefully assessing their purpose, prioritizing their handling, and triaging the calls if indicated. Maintain information regarding Patient Services initiatives and explain them to our customers when appropriate
Enroll new customers to Patient Services
Record activities in the patient database and follow up to secure services (such as product training, mailing of promotional materials, etc.) for our customers by contacting physician's offices, pharmacies, and other external entities to ensure patient's needs are being met
Complete various special projects as required
Qualification
Required
Previous work experience in Specialty Pharmacy or Customer Service
Professional level skills in computer use, including but not limited to Microsoft Office, email, web-based applications and key boarding skills
Experience working with people in situations that are high-pressure and time-sensitive (either telephone or face-to-face), and that involve solving problems, making decisions, using excellent judgment and 'customer service' skills. This can be obtained through a combination of work experience and post high school education, and need not be obtained in a traditional 'customer service' setting
Strong ability to multi-task and strong time management skills
Ability to function in a high-volume, fast-paced environment
Dependable and strong work ethic
Ability to accept and implement feedback and coaching
Preferred
Experience working with databases (CRM preferable) or a tracking system; Salesforce CRM experience
Experience working in a health care/pharmaceutical industry environment
Understanding of challenges associated with patients' medical condition
Benefits
Medical, dental, vision, life, & short-term disability insurance
Teledoc services for those enrolled in medical insurance
Competitive pay structure
Matching 401(k) with immediate vesting
Legal insurance
Company
AssistRx
AssistRx, Inc provides healthcare information technology solutions to the Specialty Pharmaceutical distribution channel.
Founded in 2009
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2024-02-22Acquired
Leadership Team
Edward Hensley
Co-Founder & Chief Commercial Officer
Adam Dresen
Chief Technology Officer | CISO
Recent News
2025-09-30
Company data provided by crunchbase