Innisfree Hotels · 11 hours ago
Gallery Host
Pensacola, FL
Full-time
Onsite
Entry Level
1+ years expInnisfree Hotels is an inclusive workplace that fosters a culture of care where employees genuinely matter, and their voices are heard. The Gallery Host provides exceptional service to all guests by assisting them in a friendly and efficient manner, performing front desk functions, and ensuring guest satisfaction.
HospitalityHotel
Responsibilities
Always approach all interactions with guests and employees in a friendly and service-oriented manner by maintaining a positive demeanor
Promote a positive and caring work environment by addressing and resolving any conflict in a calm and poised manner
Maintain high standards of personal appearance and grooming which includes wearing the proper uniform and nametag when working
Greet guests upon arrival and make them feel welcomed, always following the 5/10 rule
Check-in and check-out guests as needed, assign rooms for the day per guest requests and reservation details, assist guests in booking reservations and canceling reservations as needed, process payments for guest bills
Provide quality service to all guests by responding to their requests promptly, efficiently, and courteously during check-in, check-out, and throughout their stay
Prepare, set up, stock, take down, clean, and provide quality beverages and food products, adhering to all recipe and presentation standards
Set up and break down meeting space including preparation of food for meetings/events
Perform cashiering tasks like bill/invoice settlement, posting charges, adjustments, etc
Arrange for special services for guests as needed, which includes but is not limited to making or canceling reservations, calling a taxi, providing directions, or housekeeping by a certain time, or simply sending up a small surprise to acknowledge a special occasion
Stay current on developments within the hotel by reviewing communications to each shift
Minimize loss of revenue by adhering to all established credit and inventory control procedures including retrieving proper approval codes for cash and card paying guests
Ensure all guests have an established credit card on file or have paid cash upon check-in
Monitor customer accounts to ensure adherence to hotel credit limits and verify accuracy of registration information such as name, address, method of payment, etc
Adhere to hotel policies regarding the use of cash banks, drop/deposit logs, etc
Be able to diffuse conflict or tense situations with guests
Show initiative in job performance by anticipating the needs of guests and team members
Follow all company’s policies, procedures, and meet standards
Must maintain a clean and safe work environment and report any safety issues to management immediately
Able to operate and drive shuttle (as applicable by property)
Perform any other duties as assigned by management
Qualification
Required
Must have a high school diploma or equivalent
Minimum 1 year of customer service experience required, hospitality industry preferred
Ability to interpret a variety of instructions provided in written, oral, or scheduled form
Ability to read, write, and speak effectively in English in order to communicate with guests and team members
Knowledge of reservation and POS systems
Ability to work with computers and good knowledge of operating software preferred
Must be able to multi-task and be detail-oriented
Must be a team player
Ability to work independently with minimal supervision in a high degree of autonomy
Must have valid driver's license and clean driving record (as applicable by property.)
Company
Innisfree Hotels
Innisfree Hotels is a hotel company.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
ted ent
President and CEO
Brooks Moore
Chief Financial Officer
Recent News
Jacksonville Business Journal
2023-11-27
Company data provided by crunchbase