CarMax · 1 day ago
Representative, Customer Service
Kennesaw, GA
Full-time
Onsite
Entry Level
1+ years expCarMax is the nation’s largest retailer of used cars, committed to redefining the car buying experience. As a Representative in Customer Service, you will deliver exceptional support, resolve inquiries, and educate customers on account details while collaborating across teams to ensure best-in-class service.
AutomotiveMarketplaceOnline Portals
Responsibilities
Handle inbound customer calls and provide clear, accurate answers regarding account details
Resolve account-related issues promptly, escalating to management when necessary
Educate customers on finance charges, late fees, credit reporting, and payment options, ensuring full understanding
Document all interactions in internal systems to maintain accurate records
Collaborate with other departments to resolve concerns within company policies and legal guidelines
Qualification
Required
High school diploma or equivalent, or at least one month of related experience/training
Proficient computer and keyboard skills, meeting minimum speed and accuracy standards
Flexible availability, including evenings, weekends, and some holidays
Strong communication skills to engage customers effectively via phone and manage challenging conversations
Problem-solving ability, including recognizing issues and applying solutions or escalating when needed
Company
CarMax
CarMax provides an online platform for searching new and used cars, researching models, and comparing vehicles.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$98.19M2021-06-08Post Ipo Equity· $98.19M
1997-01-05IPO
Leadership Team
T
Tom Reedy
EVP & Chief Financial Officer
Charles Joseph Wilson
Executive Vice President, Chief Operating Officer
Recent News
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