KUBRA · 1 day ago
Mail Coordinator - Quality of Service | Mid shift (9am - 5pm)
Piscataway, NJ
Full-time
Onsite
Entry, Mid Level
$18/hr - $25/hr
2+ years expKUBRA is a fast-growing company that delivers customer communications solutions to some of the largest utility, insurance, and government entities across North America. They are seeking a Mail Coordinator - Quality of Service to support ongoing quality assurance audits across multiple stages of the Operations Department, ensuring compliance with quality standards and overseeing new insert campaigns.
Information Technology
No H1B
Responsibilities
Maintain the overall quality within the Operations Department
Insert Handling and responsibilities
Special Handling – UPS, FEDX or USPS
Change Management
QOS Cases – perform investigations and error analysis
Maintain Processes and Procedures
Coordinate completed mail utilizing Palletization software
Onsite Support
Testing
Managing the flow of mail throughout the Production Process
Co-palletize completed mail to meet USPS standards
Ensure all completed mail is prepared for logistics
Adherence to both KUBRA and Post Office minimum specifications
Monitoring SLA’s (Service Level Agreement)
Responsible for verifying that all rework (e.g. incorrect BRE, font size, or print quality) is performed promptly and accurately
Testing equipment for accuracy such as Videk sequencing and Printer alignment
Verify inserts comply with KUBRA’s Insert Guidelines
Create or update job profiles based on IRF (Insert Request Form) received from KSD
Monitor existing job profiles and report discrepancies, shortages or insert exhaustion to KSD
Administer the orientation of post-run inserts by coordinating return, destruction or storage with KSD
Track insert creation, storage, and destruction charges
Provide clients with regular inventory reports
Manage the automatic replenishment of inserts on behalf of clients
Responsible for supervising operational changes to a customer’s profile
Work with KUBRA’s Support Department and OPS to ensure changes are handled accurately and in a timely manner
Work with Senior Leads in all departments on QOS and USPS related issues
Investigate Operations incidents
Responsible for monitoring and ensuring all QA procedures are consistently performed
Participate and contribute to team process improvement programs
Assist and participate in the company’s cross training program
Interact with other departments and the Post Office to ensure smooth mail flow
Responsible for testing new applications or changes to existing applications
Ensure finished mail is prepared according to postal standards
Other duties as assigned
Qualification
Required
Maintain the overall quality within the Operations Department
Insert Handling and responsibilities
Special Handling – UPS, FEDX or USPS
Change Management
QOS Cases – perform investigations and error analysis
Maintain Processes and Procedures
Coordinate completed mail utilizing Palletization software
Onsite Support
Testing
Managing the flow of mail throughout the Production Process
Co-palletize completed mail to meet USPS standards
Ensure all completed mail is prepared for logistics
Adherence to both KUBRA and Post Office minimum specifications
Monitoring SLA's (Service Level Agreement)
Responsible for verifying that all rework (e.g. incorrect BRE, font size, or print quality) is performed promptly and accurately
Testing equipment for accuracy such as Videk sequencing and Printer alignment
Verify inserts comply with KUBRA's Insert Guidelines
Create or update job profiles based on IRF (Insert Request Form) received from KSD
Monitor existing job profiles and report discrepancies, shortages or insert exhaustion to KSD
Administer the orientation of post-run inserts by coordinating return, destruction or storage with KSD
Track insert creation, storage, and destruction charges
Provide clients with regular inventory reports
Manage the automatic replenishment of inserts on behalf of clients
Responsible for supervising operational changes to a customer's profile
Work with KUBRA's Support Department and OPS to ensure changes are handled accurately and in a timely manner
Work with Senior Leads in all departments on QOS and USPS related issues
Investigate Operations incidents
Responsible for monitoring and ensuring all QA procedures are consistently performed
Participate and contribute to team process improvement programs
Assist and participate in the company's cross training program
Interact with other departments and the Post Office to ensure smooth mail flow
Responsible for testing new applications or changes to existing applications
Ensure finished mail is prepared according to postal standards
Proficiency in the Microsoft Office Suite, specifically Excel and Word
Must be self-motivated and work well in a fast-paced environment
Ability to stand for majority of their shift
Ability to meet the physical demands associated with palletizing mail inclusive of lifting and moving containers of mail, bending, reaching, and repetitive movements
2-5 years of experience in QOS
Previous experience as a QoS Manager, or a high-level QOS position is considered an asset
Completion of secondary school, University Degree
Preferred
Other Education/Certification/Training preferred: ISO Certification
Six Sigma Training
Benefits
This position is bonus eligible.
Competitive compensation
A stellar benefits program.
Company
KUBRA
KUBRA provides customer experience management solutions helping clients to deliver and maintain customer satisfaction and engagement.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2014-09-03Acquired
2006-08-15Private Equity
2006-08-15Debt Financing
Leadership Team
Shazir Khan
Chief Technology Officer
Tony Di Iorio
Chief Operating Officer
Recent News
2025-08-13
2025-08-07
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