Booksy · 14 hours ago
Customer Success Retention Advisor (Bilingual English/Spanish)
United States
Full-time
Remote
Entry, Mid Level
$40K/yr - $50K/yrBooksy is a global team focused on helping people thrive and feel fantastic. As a Customer Success Retention Advisor, you will engage with customers to enhance their experience and implement strategies to prevent churn and encourage account reactivation.
MarketplaceMobile AppsMobile PaymentsPaymentsSaaSSoftwareWellness
Responsibilities
Proactively engage with customers, identifying opportunities to enhance their experience, prevent churn, and account reactivation through outbound communications
Actively reaching out to customers who show signs of churn risk
Implementing retention strategies to keep them engaged and thriving
Work proactively to identify opportunities for upselling
Collaborating with other Booksy teams to develop migration plans
Managing these customer relationships
Conducting satisfaction surveys to assess the quality of customer service
Identifying areas for improvement
Providing product support
Managing payment issues
Handling reactivations
Providing technical support when needed
Qualification
Required
Proven, hands-on experience in customer success, retention/reactivation, sales or similar roles
Experience with CRM software like Salesforce, Zowie, Google Suite
Excellent communication, persuasion, and negotiation skills, with a talent for building strong, long-term relationships with B2B clients
Strong problem-solving abilities with a positive and proactive attitude. Team player
Demonstrable, repeated experience and success in organization and time management
Fluency or native in Spanish
Preferred
Experience in our industry
Benefits
Remote work with flexible work schedules.
Comprehensive health, dental, and vision coverage
Company paid STD, and $25,000 Basic Life
Voluntary LTD
401k - 50% match up to 6% of contributions paid annually/ 3-year vesting period
PTO - Non-exempt employees - 160 hours/year (does not roll over)
Parental Leave - 12 weeks of paid leave
EAP (Employee Assistance Program)
Voluntary Pet Insurance through Fetch
Booksy benefit $50 per month to use on services in our app
Discounts via SmartSpend
Company
Booksy
Booksy is a booking platform that links local customers with professionals in the beauty, wellness, and health industries.
Founded in 2014
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$203.75MKey Investors
CIBC Innovation BankingInovia CapitalSiena Secondary Fund
2024-10-03Series Unknown· $39.75M
2023-12-15Convertible Note· $1M
2023-11-23Series Unknown
Leadership Team
Stefan Batory
Cofounder & CEO
Recent News
2025-11-19
2025-11-19
2025-10-11
Company data provided by crunchbase