Ballad Health · 13 hours ago
IT Customer Support Analyst I (Var) IT - Service Delivery, Johnson City, TN
Johnson City, TN
Part-time
Onsite
Entry Level
2+ years expBallad Health is seeking an IT Customer Support Analyst I, who will be the first point of contact for all IT customers. This role involves recording IT service issues, troubleshooting, and providing excellent customer service.
DiabetesHealth CareHospitalMedicalOncologyPrimary and Urgent Care
Responsibilities
Be the first point of contact for all customers of Information Technology
Record the details of reported IT service issues and service requests
Work to either restore service as quickly as possible, or alerting and/or escalating them to the appropriate specialist support groups
Triage issues and service requests as appropriate
Perform password resets
Provide remote access support
Qualification
Required
High School diploma or equivalent required
Two year IT experience is required
Solid written and verbal communication skills required
Self motivated and strong time management skills required
Preferred
Associate's degree preferred
Advanced desktop PC hardware and software knowledge is preferred
Company
Ballad Health
Ballad Health is an integrated healthcare system company located in Johnson City.
10001+ employees
H1B Sponsorship
Ballad Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2023 (1)
Funding
Current Stage
Late StageLeadership Team
Alan Levine
Chairman, President and CEO
Recent News
PR Newswire UK
2025-12-24
Fierce Healthcare
2025-10-26
2025-10-23
Company data provided by crunchbase