Metropolitan Transportation Authority · 7 hours ago
Asset Support Analyst Level 1-5
New York, NY
Full-time
Onsite
Entry, Mid, Senior Level
$59K/yr - $128K/yr
2+ years expThe Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people. The Asset Support Analyst is responsible for managing, tracking, controlling, and maintaining records for all MTA technology assets and services throughout their lifecycle.
Transportation/Trucking/Railroad
Responsibilities
Perform all functions relating to the ordering, receipt, preparation, distribution, inventory, storage, tracking, vendor repair/replacement, disposal, and reporting of technology assets utilized throughout the organization. Such assets include, but are not limited to the following: desktop computers, phones, mobile devices - phones, tablets, laptops, etc., and related devices, as well as printers and other peripheral devices and accessories, software, voice and data communications, network devices, servers, switches, storage, firewalls and other cybersecurity devices, and other technology devices and related services
Respond to reported tickets and handle them accordingly
Maintain departmental records in a timely and accurate manner for all IT assets and services provided in accordance with MTA policies and procedures. This includes systems entry of all IT assets, tickets, service requests, and project data in accordance with IT requirements
Access, enter, and maintain MTA data on various vendor portals (such as those used by wireless vendors, hardware device vendors, software/apps vendors, etc.) necessary to maintain MTA asset records
Utilize administration and related tools necessary to maintain asset records, complete a service request, resolve tickets, complete a project task, etc
Prepare any documentation necessary to assist user clients and IT staff for items in the unit's area of responsibility. This includes such items as help files, "how-to" videos, service alerts, etc
Evaluate non-standard user requests and requirements and recommend effective solutions
Guide junior analysts and staff in the performance of their tasks
Design and engineer solutions and standards to be applied within the unit's area of responsibility
Plan, design, and engineer solutions and projects to be implemented within the unit's area of responsibility
Contribute to the planning and coordination of tasks associated with technology-related projects
Lead the planning and coordination of tasks and activities in support of IT-related projects and initiatives
Manage and participate in all tasks while ensuring that milestones are met according to plan
Qualification
Required
Associate degree. An equivalent combination of experience and education may be considered in lieu of a degree
Must possess basic knowledge and familiarity with IT devices - hardware (e.g., desktop, mobile, etc.), software/apps, peripheral devices, and accessories and related technologies, and/or voice and/or data telecommunications technologies and network resources and protocols
Basic knowledge and familiarity with the ordering, receipt, preparation, distribution, inventory, storage, tracking, vendor repair/replacement, disposal, and reporting of technology assets utilized throughout the organization
Basic knowledge and familiarity with the various types of IT assets and how they are managed in an organization
Ability to respond to reported tickets and resolve issues reported using standard MTA tools and techniques
Experience with and understanding of ServiceNow or similar ITIL-based ITSM (IT Service Management) or IT asset management systems preferred
Ability to read and understand schematic diagrams, technical manuals, and documentation such that supported equipment and software can be maintained with minimal training
Must have basic skills in personal computer and mobile phone usage, including Microsoft Office Suite (Word, Excel, PowerPoint, etc.), email, texting, video communications, etc
Strong oral and written communication skills
Strong analytical skills
Strong people skills
Must be able to move and lift up to 25 lbs. of equipment such as monitors, keyboards, CPUs, printers, laptops, firewalls, switches, and other technology devices, etc
Must possess a valid driver's license
Preferred
Experience with and understanding of ServiceNow or similar ITIL-based ITSM (IT Service Management) or IT asset management systems preferred
Company
Metropolitan Transportation Authority
The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people in the 5,000-square-mile area fanning out from New York City through Long Island, southeastern New York State, and Connecticut.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Janno Lieber
Chair & CEO
Sam Tabikh, P.E.
Facilities Engineer and Projects CEO
Recent News
Crain's New York Business
2025-10-07
San Francisco Chronicle
2025-10-05
2025-10-04
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